General Conditions

The minimum age to participate in this package is 10 years. Guests must be at least 21 years old to be served alcohol during the experience. Any food allergies or dietary request must be communicated at the time of booking.

This experience is designed for general sightseeing and is not suitable for pregnant women or those with limited mobility who require assistance boarding transportation vehicles. It is also not recommended for individuals with a history of back, neck, knee, heart, or respiratory conditions. 

By booking this experience, you consent to our team capturing photographs and/or video footage during the trip, which may be used for promotional purposes, including brochures, websites, and media materials.

While every effort will be made to adhere to the planned itinerary, changes may be necessary due to unforeseen circumstances. Alterations to dates, trip duration, flight schedules, locations, or accommodation may occur at short notice. Guests will be informed promptly of significant changes, but no liability is accepted for the consequences of such adjustments.

The decision of the Explora Journeys representative or local guide is final. Adjustments to the itinerary may be made to ensure the safety and comfort of the group. Guests leaving the package at any stage for any reason will not be entitled to a refund or compensation.

This experience does not involve extreme activities but may include travel through areas with weather variations, remote landscapes, and less-developed infrastructure. By booking, you acknowledge the associated risks and accept responsibility for your participation.

Explora Journeys is not liable for illness, injury, or death except in cases of proven negligence. Any internal flights booked as part of this package are subject to the conditions of the airline, including limitations on liability for delays or changes. 

Cancellation Policy

Please note that cancellation penalties apply. For pre- and post-Journey packages, cancellations made within  60 days prior to departure incur a 100% fee. It is important to be aware that packages may be cancelled if a minimum number of participants is not achieved.

Force Majeure

Explora Journeys reserves the right to cancel or modify this package due to force majeure events, including but not limited to war, terrorism, industrial disputes, natural disasters, epidemics, health risks, adverse weather conditions, or transport disruptions. While alternative arrangements will be made, when possible, we cannot be held liable for delays, additional costs, or cancellations arising from such circumstances. Guests are encouraged to secure travel insurance to cover these risks.

Insurance Requirement

Participation in this package is at the guest’s own risk. Travel insurance covering medical expenses, repatriation, trip cancellation, and personal belongings is mandatory. Insurance must also cover any additional costs resulting from delays or disruptions due to force majeure. Guests are required to provide proof of valid insurance prior to departure. Explora Journeys reserves the right to deny participation if sufficient coverage is not provided.

In case of an emergency, Explora Journeys may arrange search, rescue, and recovery at its discretion. Guests are responsible for any associated costs, including medical evacuation and legal fees, unless covered by insurance.

Payment Policy

A non-refundable deposit of 25% of the total package cost is required at the time of reservation. The remaining 75% must be paid in full no later than 90 days before departure. Reservations made between 90 and 14 days before departure require full payment at the time of reservation.

Reservations made less than 14 days before the package is due to commence are not permitted. Reservations are confirmed only after payment is received in full. Failure to meet payment deadlines will result in automatic cancellation, and guests will be notified accordingly.

Medical and Health Requirements

Guests must complete a medical declaration form and notify Explora Journeys of any health conditions that may affect their participation. If health issues arise after submitting the form, Explora Journeys must be informed immediately. We reserve the right to decline or cancel bookings if medical conditions could endanger the health and safety of the guest or others.

Guests who have been exposed to infectious diseases must notify us promptly. Bookings may be cancelled if the departure date falls within the quarantine period for such diseases. These cancellations are considered force majeure, and no compensation will be provided.

What’s included / not included

Inclusions:

• Transportation by luxury coach with A/C 
• Services of Professional English-Speaking Guide(s)
• Transfer from the airport to the hotel
• 1-night accommodation at Fairmont Waterfront or similar in Vancouver
• 1-night accommodation at Double Tree by Hilton or similar in Kamloops
• 2-nights accommodation at Fairmont Banff Springs or similar
• 1-night accommodation at Fairmont Palliser or similar in Calgary
• Complimentary wifi in hotels
• Transportation by deluxe dome rail in Denali
• Meals as noted in the itinerary 
• Water service during meals
• All planning, handling, and operational charges, including entrance fees to the venues as noted in your itinerary
• Transfer from your hotel to your ship
• Insurance
• Head-set whispering system

Not included:

• Any item we mention in the itinerary as being optional
• Meals other than those mentioned in the itinerary
• Excess baggage fees imposed by airlines or storage fees charged by hotels
• All beverages consumed during meals other than water
• The cost of personal items such as laundry, telephone calls, etc.
• Optional and additional exploration not included in the itinerary
• Cost of obtaining passports or required visas where necessary
• Gratuities

Additional Notes

Explora Journeys strives to create an enriching and enjoyable experience while prioritising the safety and well-being of its guests. Please review all terms and conditions carefully and contact our team if you have any questions or concerns about the package or your participation.