All terms are governed by the Journey ticket contract and applicable law. For all aspects not expressly modified herein, the Explora Journeys Booking Terms and Conditions fully apply.
2. Air Arrangements
- Carrier selection: Explora Journeys reserves the right to determine airline, routing, and schedule.
- Custom air requests: guests may request customised air arrangements (e.g. preferred airlines or specific schedules) for an additional charge, subject to availability.
- Class of service: airfare class (Economy, Premium Economy, Business, or First) will be as specified in the Sky & Sea fare details or booking confirmation.
- Flight changes: after ticket issuance, voluntary changes by the guest will be subject to airline penalties, and any fare differences.
- Seat assignment is not included.
- Should the airline notify us of an earlier ticket deadline, payment for the Sky & Sea supplement will be required prior to the Guest Payment Schedule date. In this case we will update you accordingly.
3. Transfers
- Transfers between the airport and ship (and hotel, if applicable) are included only if the air travel is booked through Explora Journeys.
- Guests who arrange independent flights are not eligible for the Sky & Sea fare and are responsible for their own transfers.
4. Hotel Stays (if applicable)
- Hotel accommodation, where included, is pre-selected and cannot be substituted or credited.
- Room type is determined by Explora Journeys; upgrades may be available at an additional cost.
- Incidental charges (such as meals, room service, mini-bar, and spa services) are the guest’s responsibility.
- Hotel nights included in the Sky & Sea fare cannot be substituted or removed if not required.
- Hotel accommodation will be allocated at the latest D-60 before the embarkation date.
5. Baggage
- The Sky & Sea fare includes one piece of checked luggage and one piece of hand luggage per person in Economy Class.
- Baggage allowances are determined by the airline and are subject to change.
- Guests are responsible for additional baggage fees, overweight or excess baggage charges, and baggage insurance.
6. Airfare Taxes, Fees, and Surcharges
- The Sky & Sea fare includes airline-imposed taxes, fuel surcharges, and government fees as of the date of booking.
- Should these fees increase prior to ticketing, the guest will be responsible for any additional charges.
7. Travel Documentation
- Guests are responsible for obtaining and maintaining all required travel documents (e.g. passports, visas, vaccination certificates).
- Failure to provide the required documentation will result in being denied boarding by the airline without a refund.
8. Cancellations and Refunds
- The Sky & Sea fare is subject to Explora Journeys’ cancellation policy as listed in the cancellation penalties in the payment terms section.
- No refund will be provided for unused air, hotel, or transfer components once travel commences.
9. Unavoidable and Extraordinary Circumstances
Explora Journeys shall not be liable for any loss, delay, cancellation, or failure to perform, in whole or in part, due to any cause beyond its reasonable control, including but not limited to: acts of God, fire, flood, severe weather, pandemics or epidemics, war (declared or undeclared), terrorism or threats thereof, labour strikes or disputes, governmental orders or restrictions, port closures, airspace restrictions, mechanical breakdowns, or the unavailability of fuel, transport, or accommodations.
In such circumstances, Explora Journeys reserves the right to:
- Modify, postpone, or cancel any aspect of the itinerary.
- Substitute vessels, carriers, ports, or accommodations.
- Adjust travel arrangements, including air and land components, as required for guest safety and logistical feasibility.
Guests acknowledge that such events may occur with or without notice and may result in changes to services or schedules.
Explora Journeys strongly recommends that guests purchase comprehensive travel insurance, including coverage for unexpected disruptions, delays, or trip interruptions resulting from force majeure events.
10. General Terms
- The Sky & Sea fare is non-transferable and non-assignable.
- ·Offers are capacity controlled and may be modified or withdrawn without prior notice.
- All terms are governed by the Journey ticket contract and applicable law.
Seat assignments can change unexpectedly due to aircraft swaps, schedule changes or other unforeseen circumstances.
Payment terms
1. Deposit Requirements
- Initial Deposit for all categories: 25% of the total fare (including land, air and sea components) at the time of booking up to 151 days prior to departure, then 100% of the total fare (including land, air and sea components) 150 days prior to departure up to closing of the Sky & Sea fare availability (100 days prior to departure).
2. Final Payment Timing
- Standard Final Payment: Full payment is required no later than 150 days prior to departure for all categories.
3. Cancellation Penalties
Sky & Sea fare penalty schedule:
(All suite categories)
From the date of deposit to 201 days prior to the initial sailing date: 150 pounds per person; this admin fee will be automatically converted to a future journey credit (FJC) and sent to you within 15 days from the cancellation date - please see detailed FJC terms below in the dedicated paragraph.
- 200 - 151 days prior to the initial sailing date: 25% of the total Sky & Sea fare per person.
- 150 – 101 days prior to the initial sailing date: 50% of the total Sky & Sea fare per person.
- 100 – 0 days prior to the initial sailing date: 100% of the total Sky & Sea fare per person.
Airfare-specific penalties:
- Air tickets, once issued (90 days prior), are non-refundable.
- Custom air or deviations are fully non-refundable after confirmation.
4. Travel Insurance
Strongly encouraged as part of the final payment advisory, especially to cover non-refundable air and cruise components.
5. Liability
For guests reserving a Sky & Sea fare that includes air travel arranged by Explora Journeys, the company assumes responsibility for coordinating alternate travel in the event of airline-imposed delays or cancellations that may result in a missed embarkation. In such cases, Explora Journeys will make reasonable efforts to rebook the guest on to the next available flight and, if necessary, will provide ground transportation, accommodation, and arrangements to join the vessel at the next feasible port of call.
This protection applies only when flights are reserved through Explora Journeys as part of the Sky & Sea fare and does not extend to airfare booked independently by the guest or via third parties. Explora journeys’ obligations are limited to assistance and coverage directly related to airline operational issues (e.g., schedule changes, cancellations, missed connections). Delays or disruptions caused by guest actions (e.g. late arrival to airport, documentation issues, or refusal of rebooked flights) are not covered.
Explora Journeys assumes no responsibility for indirect costs, emotional distress, or other non-financial impacts arising from delays or itinerary changes beyond its control. Guests are strongly encouraged to obtain comprehensive travel insurance to cover additional risks not assumed under the Sky & Sea fare, as stated in Section 4.
ADDITIONAL INFORMATION
For specific information on the journeys included in the Sky & Sea fare, please contact your preferred Travel Advisor, visit our website: www.explorajourneys.com or contact one of our Explora Experience Centre Ambassadors on 1 833 925 1567 (US & Canada), 0800 031 8935 (UK) 1800 595 257 (Australia), 00800 0825 0863 (Germany, Austria) +41 43 508 6478 (International) or by emailing: contact@explorajourneys.com.
