Air reservations can be made up to 3 days before the start of the journey.

All E-ticket confirmation will be received via an email from support@explorajourneys.com immediately after tickets are issued.

Please contact the Explora Experience Center. They will coordinate with Air Services to provide the necessary information.

Explora Journeys will assist in rebooking flights if they are cancelled. However, it is important to check with the airline first, as flights are often automatically rebooked. If the airline's rebooking options are not suitable, please contact Explora Journeys immediately. Air Services will likely already be aware of the situation and may have reserved alternative flights.

Yes, Explora Journeys offers comprehensive air travel options to accommodate both individual and group guests, including those participating in our Journey Together programme. Guests may select from either our Explora Journeys Commercial Air or Private Air programmes, which cater to a variety of group sizes and aircraft preferences.

There are numerous advantages to booking air travel through Explora Journeys that enhance the overall guest and travel advisor experience.

Wide Selection and Competitive Fares:

• Partnering with various airlines worldwide, the program offers guests a broad choice of flights and competitive fares.

Personalized Itineraries:

• Guests can personalize their journeys, integrating flights with pre- or post-cruise hotel stays.

Flight Protection:

• Includes The Explora Journeys Flight Protection Programme, ensuring support in case of airline irregularities or disruptions.
• Explora Journeys will NOT charge any additional fees for any air services.
• Both published and private air fares are offered in conjunction with all Journeys.
• Flights may be reserved to arrive up to 30 days before the start of the Journey and/or to return up to 30 days after the Journey ends.
• Explora Journeys Air services offer both private and published air fares which allow for maximum availability.

For a seamless, stress-free journey, Sky & Sea, our airport-to-airport fare, has been thoughtfully crafted to offer greater flexibility, personalisation and peace of mind.

Unlike traditional cruise-and-air packages, this fare allows guests to choose the flights that best align with their preferences, schedules, and travel styles.

All guests are eligible to reserve this fare. It is ideal for those wishing to combine their journey with flights into one seamless, worry-free arrangement.

Explora Journeys will provide flight options and arrangements. However, guests may request alternative airlines, routes, or schedules (known as a deviation), subject to availability and additional costs.

Economy Class is included as standard. Upgrades to Premium Economy, Business, or First Class are available for an additional cost, reflecting the difference between the standard fare and the chosen upgraded fare.

Air miles cannot be used to reserve flights through the Sky & Sea fare. Some airline fares may also restrict the earning of points. Guests are advised to check directly with the airline.

Explora Journeys always endeavours to include at least one checked bag per guest with our airfares. Additional baggage beyond the included allowance is subject to airline costs and remains the guest’s responsibility.

Guests who choose to arrange their own flights are not considered part of the Sky & Sea fare but may still request to arrange individual transfers directly through Explora Journeys.

When specified (e.g. Europe to Caribbean), one hotel night with breakfast is included. Hotels are pre-selected and cannot be modified, though upgrades may be available at an additional cost.

Yes. Private transfers are provided between the airport, hotel (if applicable), and port.

Yes. Guests may request a callback from one of our Ambassadors to discuss departure airports and potential deviations.

No. Unused elements of the Sky & Sea fare such as flights, hotel, or transfer are non-refundable and cannot be substituted.

Yes, changes are permitted but are subject to availability, airline policies, applicable penalties, and any fare differences. Please note that name changes are generally not permitted once tickets have been issued.

Explora Journeys will assist in the event of disruptions such as delays, cancellations, or missed connections, liaising with airline partners to support rebooking where possible. Travel insurance is strongly recommended to cover any unexpected costs.

Refunds depend on the timing of the cancellation. Please refer to our full terms and conditions for exact details.

Yes, so long as the cancellation is made a maximum 200 days before departure. Administrative fees may be converted to Future Journey Credit.

You may book through your preferred Travel Advisor, directly with Explora Journeys by contacting our Explora Experience Centre, or via our website. Once the 25% deposit is received, flight options will be provided or arranged through a callback with one of our Ambassadors.

Yes, you may arrive up to three days before or depart up to three days after your journey. This can be arranged as a deviation. Flights are subject to availability and additional costs may apply.

Yes. This can be arranged as a deviation. Flights are subject to availability and additional costs may apply.

A 25% deposit is required at the time of reservation. The balance is due 150 days prior to departure.

No. The invoice will reflect the Sky & Sea fare as a bundled total. Any deviation costs will be listed separately.

The fare must be reserved at least 100 days prior to departure and flights confirmed no later than 90 days before departure.

Please notify your preferred Travel Advisor or Explora Experience Ambassador at the time of reservation if you require a wheelchair, special seating, or are travelling with a service animal.

While every effort is made to accommodate all guests, we recommend checking in advance to confirm whether the hotel and transfer arrangements meet your specific needs.

Stopovers are not included in the Sky & Sea fare but may be arranged through the Air Travel programme.

Private Jet is not included in the Sky & Sea fare but may be arranged through the Private Air Charters programme.

The Explora Journeys Air Travel programme is a personalised air programme which empowers guests to reserve and purchase flights in conjunction with an Explora Journeys holiday. The programme is designed to offer travellers the ability to personalise their journey based on their individual air travel preferences. The Explora Journeys Air Travel programme offers guests personal management over a wide selection of flights from a choice of multiple itineraries.  

Explora Journeys has partnered with many airlines across the world to provide guests with some of the most competitive fares on the market. The Explora Journeys Air Travel programme includes flight protection in the event of airline irregular operations or any other flight disruptions. 

Please find additional information here.

How to reserve the Explora Journeys Air Travel programme?

Fully deposited guests may reserve The Explora Journeys Air Travel programme with an Explora Journeys Ambassador or via the Explora Travel Advisor Center (ETAC). A confirmation email will be sent confirming flight details, itinerary, costs, and spelling of names. 

Flights may be reserved as early as 11 months to the start of an Explora Journeys trip. However, travel advisors and guests may solicit personalised air quotes beyond 11 months, if desired.

Once the air services itinerary is selected and confirmed, payment for the air portion of the reservation will depend on the airline fare rules. Payments for Contracted/Private/Flexible fares are normally due 150h prior to the start of the journey, while Published/Restricted fares are normally due within 24 hours of reservation. Upon receipt of payment, the air ticket(s) will be issued immediately.

Special ticketing arrangements can be made based on the guest’s individual preference.   

If adequate air service from the preferred airport is not available, guests have the option of selecting an alternate gateway, choosing to overnight En-route at an additional cost. 

Explora Journeys can assist guests with overnight accommodations and ground transfers if Explora Journeys cannot accommodate specific same-day arrival travel requirements. Guests are responsible for all costs associated with hotel ancillary charges, meals, and other items of a personal nature. 

Explora Journeys can also assist with airline seat assignments, special meal requests, and special service requests such as wheelchair assistance. Other services may be arranged directly with air carriers such as oxygen or service animal requests. These requests are services managed by the airline and Explora Journeys is not responsible for changes or lack of availability. Certain requests may have additional charges levied by the airline such as seat assignments. Requests that require an additional charge must be arranged directly with the airline. 

Fully deposited guests may reserve The Explora Journeys Air Travel programme with an Explora Journeys Ambassador or via the Explora Travel Advisor Center (ETAC). A confirmation email will be sent confirming flight details, itinerary, costs, and spelling of names. 

Flights may be reserved as early as 11 months to the start of an Explora Journeys trip. However, travel advisors and guests may solicit personalised air quotes beyond 11 months, if desired.

Once the air services itinerary is selected and confirmed, payment for the air portion of the reservation will depend on the airline fare rules. Payments for Contracted/Private/Flexible fares are normally due 150h prior to the start of the journey, while Published/Restricted fares are normally due within 24 hours of reservation. Upon receipt of payment, the air ticket(s) will be issued immediately.

Special ticketing arrangements can be made based on the guest’s individual preference.   

If adequate air service from the preferred airport is not available, guests have the option of selecting an alternate gateway, choosing to overnight En-route at an additional cost. 

Explora Journeys can assist guests with overnight accommodations and ground transfers if Explora Journeys cannot accommodate specific same-day arrival travel requirements. Guests are responsible for all costs associated with hotel ancillary charges, meals, and other items of a personal nature. 

Explora Journeys can also assist with airline seat assignments, special meal requests, and special service requests such as wheelchair assistance. Other services may be arranged directly with air carriers such as oxygen or service animal requests. These requests are services managed by the airline and Explora Journeys is not responsible for changes or lack of availability. Certain requests may have additional charges levied by the airline such as seat assignments. Requests that require an additional charge must be arranged directly with the airline. 

Voluntary changes and cancellations are subject to airline fees which vary by airline, airline cabin class of service, schedule, and fares. Refunds will be processed excluding airline fees (if applicable). Explora Journeys will not charge any service fees. 

In the event of an involuntary schedule change, Explora Journeys will coordinate with airline partners to ensure the best possible flights are secured in conjunction with an Explora Journeys cruise. Minor changes of 20 minutes or less will normally be communicated to the travel advisor without major disruption to the original schedule. For schedule changes of 21 minutes or more, Explora Journeys will coordinate with the travel advisor and the airline partner for the best alternative option. Should Explora Journeys not find a suitable option, applicable air costs for the affected flights will be refunded to the original form of payment. 

Air may be reserved up to 11 months prior to departure.

Flights arriving on the same day as the Journey's start depends on the guest's departure location. Please refer to our recommended flight arrival parameters below:

• Americas to The Americas – Same day arrival
• Europe to The Americas – Day prior arrival
• APAC to Europe – Day prior arrival
• APAC to The Americas – Day prior arrival

Yes, the guest can pay by wire transfer, however funds must be received prior to the air final payment date. For tickets needing issuance within 24 hours, paying by credit card is highly recommended.

Middle names are not required, but some guests prefer their full names on the ticket. Ensure the name on the ticket matches the passport exactly (e.g., "William John Powner" on the passport should be reflected as "William Powner" on the ticket).

Yes, stopovers en route to and from the embarkation and disembarkation ports are permitted.

Yes.

Yes, provided the alternative airport is within 400 kilometres (250 miles) of the corresponding cruise port.

The latest a flight can arrive at or depart from the airport corresponding to the cruise port is 4 hours, except for the following ports, where the limit is 5 hours:

• Piraeus (Athens)
• Civitavecchia (Rome)
• Southampton (London)
• Istanbul (Istanbul)

Yes, air travel can be reserved under these conditions. However, if payment is due within 24 hours, both the first deposit and the full payment for the air component are required. Explora Journeys recommend using a credit card for this transaction, while the guest or travel agent may opt for wire transfer for the final payment when it is due.

No, the guest will need to pay for the air travel separately, as “coupons” cannot be used for air component payments.

Absolutely. Air Services can request wheelchair assistance and special meals. Explora Journeys may assist with advance seat reservations can be made if the airline permits access. While most airlines allow seat reservations in advance, some do not. If advance payment is required for seat reservations, these must be arranged directly with the airline.

No, Explora Journeys does not currently book flights with low-cost carriers.

It is the guest's responsibility to ensure they have the correct and valid documentation to enter the corresponding country.

The baggage allowance will be listed on the e-ticket itinerary receipt. Additionally, the guest can verify the allowance on the airline's website under "Baggage Allowance" using the airline locator (booking reference).

Please contact the Explora Experience Center. Air Services will calculate the cost of the flight upgrade and provide a quote. If the upgrade quote is not accepted, no changes will be made to the existing air ticket. If the quote is accepted, Air Services will update the Journey booking with the new cost. Upon receipt of payment, the new air tickets will be issued, and an e-ticket confirmation with the updated flight details will be sent.

In the event of an involuntary schedule change, Explora Journeys will collaborate with airline partners to secure the best possible flights for the Explora Journey vacation. Minor changes of 20 minutes or less will be communicated to the travel advisor with minimal disruption. For major changes of 21 minutes or more, we will work with both the travel advisor and the airline to find the best alternative. If no suitable option is available, the air costs for the affected flights will be refunded to the original form of payment.

Both published and private fares will earn loyalty points on all commercial airlines booked through Explora Journeys. Please note that the accrual rate and participation are subject to change without notice and are at the sole discretion of the airline.

Hotel packages should always be added before making an air reservation. Adding a hotel package to a reservation that already includes air may require changes to the air booking, potentially incurring additional costs from the airline.

Minor corrections: Airlines often allow minor changes such as a correction of a misspelled name. Major changes: Major name changes, such as changing the entire name to a different person, are usually not permitted.

Yes, airlines generally allow voluntary changes to flights, but there may be fees or restrictions depending on the airline and type of ticket.

Payment schedule for the air services will be reflected on the Journey confirmation. Payment schedules vary depending on the fare:

• Private/Contracted/Flexible fares: 150 prior to the start of the Journey
• Published/Restricted fares: 24 hours after the creation of the air reservation.

Yes, an ATOL certificate will be automatically generated once payment is received, and the tickets are issued.

Explora Journeys has designed a future air programme for guests to request specific airlines and schedules for Journeys departing more than 11 months in the future. These quotes are guaranteed, and the price quoted will not increase. If the actual cost of the flights is lower than the quoted price when the flights become available, Explora Journeys will adjust the cost to match the reduced fare at the time of booking.

Airfare Information

• The airfare provided is subject to availability and may change until it is confirmed and ticketed. Additional charges for baggage, seating preferences, or special services are not included.

Booking and Payment

• Air quotes are subject to change and cannot be confirmed until full payment is made, and tickets are issued.
• Published fares require payment within 24 hours of reservation.
• Private (negotiated) fares must be settled no later than 150 days before sailing. 
• If your departure is within 7 days, payment must be made within one hour of receiving the flight quote.
• Quotes do not serve as flight confirmations. 
• Wire transfers are not accepted within 30 days of the departure date, and air services cannot be added within 72 hours of travel.
• All quotes remain subject to change until full payment is received and tickets are issued.

Changes and Cancellations

• Revisions depend on availability and may incur additional fees. Cancellations are subject to airline regulations, which may also result in extra charges. It is the traveller's responsibility to verify flight details directly with the airline prior to departure.

Passport and Visa

• Travellers are responsible for ensuring their passports and visas are valid. Explora Journeys accepts no liability for issues related to travel documents.

Liability

• Explora Journeys is not responsible for any damages, losses, or injuries sustained by travellers, except where these are directly caused by the negligence of the airline or booking agent.

Data Protection

• Guest personal data will be processed in accordance with the applicable carrier's privacy policy and the privacy policy of the reservation system provider or GDS used for booking. These policies can be found at www.iatatravelcenter.com/privacy or obtained directly from the carrier or GDS. Guests are advised to review this documentation, which outlines how personal data is collected, stored, used, disclosed, and transferred.

Governing Law

• These terms are governed by the laws of the guest's country, and any disputes will be resolved in accordance with those laws. This agreement supersedes all prior agreements concerning the subject matter.
• For further information about personal data processing, conditions of carriage, and applicable international treaties, please refer to the airline or relevant authorities.

Private Air Charters

• The Explora Journeys Private Air Charters programme is only available for guests who have booked an Explora Journeys reservation with a full deposit. Full payment for the reservation must be made with final payment.  Penalty schedules are unique to the individual agreement of the charter operator and may result in penalties if cancelled prior to the final payment of the Explora Journeys reservation.
• The Explora Journeys Private Air Charters programme can be used in combination with The Explora Journeys Air Travel programme. Guests may choose to select one programme at the beginning of the journey and the other at the return, or vice versa. Once selections are made, any changes are subject to penalties imposed by the airlines or charter operators. Explora Journeys will not charge any service fees for changes or cancellations.
• Please note that aircraft availability, size, and cost as well as airport locations, and FBO services, vary greatly depending on destination, time of year, and the number of individuals traveling. Explora Journeys recommends reserving The Explora Journeys Private Air Charters programme as early as possible to maximise options and reduce costs. The Explora Journeys Private Air Charters programme may be reserved up to one year prior to departure.
• Service animals are allowed on private aircraft; however, some destinations may have restrictions on animals and require additional documentation. Please notify the Ambassador at the time of booking. 

The Explora Journeys Private Air Services programme offers guests the option to reserve a luxurious private chartered aircraft in conjunction with their Explora Journey. Similar to the Explora Journeys Commercial Air programme, this is an upscale option designed to personalize air travel based on the individual needs of Explora Journeys travelers. The Explora Journeys Private Air programme provides access to a global network of private charter aircraft operators who have been thoroughly evaluated to ensure compliance with the highest levels of government health and safety standards. These operators are also assessed to meet Explora Journeys' exacting standards, offering a selection of aircraft to accommodate private parties of various sizes.

The Explora Journeys Private Air Charters programme offers Explora Journeys guests the preference of reserving a luxurious private chartered aircraft in conjunction with an Explora Journeys holiday. Similar to The Explora Journeys Air Travel programme, The Explora Journeys Private Air Charters programme is an additional upscale option to personalise air travel based on the Explora Journeys travellers’ individual requirements.

The Explora Journeys Private Air Charters programme provides guests with access to a global list of private charter aircraft operators who have been fully evaluated to ensure compliance with the highest levels of government health and safety standards. Aircraft operators have also been assessed to ensure they meet Explora Journeys exacting standards with a selection of aircraft which can accommodate private individual parties of various sizes.

The Explora Journeys Private Air Charters programme presents guests with the conveniences not readily available on scheduled flights including the discernment on when, and how they travel as well as custom-made upscale dining options. Explora Journeys Private Air Charters programme also supports entry into additional airports expanding access to cities across the globe and minimising travel time and check-in time.

Guests on The Explora Journeys Private Air Charters programme will have support throughout the journey with flight protection services offered by Explora Journeys.

Please find additional information and terms & conditions here.

The Explora Journeys Private Air Charters programme can be reserved by an Explora Experience Center Ambassador who will gather specific information from the travel advisor. The Ambassador will work with well-vetted charter operators to secure at least two options for the travel advisor to review.

The Explora Journeys Private Air Charters programme should be reserved prior to the final payment of the journey to maximise the availability of aircraft and access to preferred airports (if available) as special permissions may be required.

Full payment for the reservation must be made within 7 days of reservation when outside of the journey’s final payment date. Any new reservations made after the journey’s final payment date will require payment within 24 hours. 

Please note that any additional services or changes after the final payment may result in additional charges and will be due at that time.

Special instructions will be provided to the travel advisor with details which include where and when to meet the aircraft. Most guests may be directed to an exclusive airport passenger terminal known as a fixed base terminal (FBO). 

Guests participating in The Explora Journeys Private Charters programme will need to comply with all government rules, regulations, and requirements for entry and departure. These requirements will include but are not limited to the accurate spelling of each guest’s name (first, middle, if any, and last) being identical to the passport. Any changes after the final payment may delay or result in the cancellation of the original arrangement without the ability to secure a proper replacement. 

Guests with special conditions such as wheelchair access, oxygen, assistance with hearing or vision, etc. should advise the Ambassador when reserving The Explora Journeys Private Air Charters programme. This will ensure that all necessary equipment, documentation, storage, and setup are in place on every aircraft and airport if required. 

Should guests’ travel requirements change which result in the cancellation of a private aircraft reservation, there may be penalties assessed by the aircraft operator. Each operator has distinctive change and cancellation requirements which will have been presented and agreed to at the time of booking. Any remaining funds for air services will be refunded to the original form of payment. 

It is rare that an operator changes or cancels a flight prior to departure. However, in the unlikely event that it occurs, Explora Journeys will work with the operator(s) to secure a suitable replacement. If the options available are significantly different or on the unusual occasion that an alternative cannot be found with the same or other operators, Explora Journeys will work with the travel advisor on the best suitable scheduled air options. Should Explora Journeys not find a suitable scheduled air option, applicable air costs for the affected flights will be refunded to the original form of payment.

There are generally two types of aircraft available for charter: Private Jet and Commercial Jet. Private jets can accommodate parties from 1 – 15 guests while commercial jets can transport up to 80 guests on a VIP liner to 350 on a private commercial jet with multiple seating configurations. Some locations may be limited to the use of a turboprop or propellor aircraft or even helicopter access. Please note that local restrictions may prevent access to certain aircraft. 

On certain aircraft, the presence of flight attendants might be necessary. If the aircraft doesn't mandate an attendant, please notify Explora Journeys if one is preferred, and arrangements will be coordinated with the aircraft operator.

Private aircraft typically include private lavatories, though availability may vary depending on the aircraft's size.

While catering is generally accessible on most private aircraft, availability may differ based on the aircraft's size and location. Last-minute requests or alterations might not always be accommodated.

Private aircraft usually offer a baggage allowance larger than standard scheduled flights. Details about specific aircraft allowances will be provided at the time of booking.