REDUCED SKY & SEA FARE TERMS & CONDITIONS

INTRODUCTION

Explora S.A., a Swiss company with registered offices at Avenue Eugène-Pittard, 16, 1206 Geneva (Switzerland), registered with the Chamber of Commerce of Geneva under the official registration number CHE 315.766.578, (hereinafter referred to as the "Explora Journeys”) is glad to launch a special promotion dedicated to guests buying our Sky & sea fare at a reduced fare.

ELIGIBLE GUESTS

Guests in selected countries who make a new booking with Explora Journeys between 06:01 GMT on 17^th October 2025 and 06:00 GMT 15 November 2025, on select Journeys*.

BENEFITS OF THE PROMOTION

Guests can enjoy up to 50% reduction on the Sky & Sea supplement.

Please refer to the full Sky & Sea fares Terms and Conditions available below.

The reduced fare will be applied directly to the Explora Journey fare, and not on the Sky & Sea supplement for a selection of voyages and may vary depending on the guest’s country of residence.

This promotion is valid for all new bookings made with Explora Journeys between 06:01 GMT on 17^th October 2025 and 06:00 GMT 15 November 2025, on select Journeys*.

DATA PROTECTION

Explora Journeys is committed to guaranteeing its customers’ privacy. Further information on our data processing activities can be found on our website in the privacy section and in the custom privacy notice of the specific data processing activity, if applicable.

For any data protection queries, please contact our Data Protection Officer at the following email address: privacy@explorajourneys.com. 

For specific information on the Journeys included in this promotion, please contact your preferred Travel Advisor, visit our website, www.explorajourneys.com or contact one of our Explora Experience Centre Ambassadors on 1 833 825 1567 (US & Canada), 0800 031 8935 (UK) 1800 595 257 (Australia), +41 43 508 6478 (International).

All terms are governed by the Journey ticket contract and applicable law. For all aspects not expressly modified herein, the Explora Journeys Booking Terms and Conditions fully apply.

2. Air Arrangements

• Carrier selection: Explora Journeys reserves the right to determine airline, routing, and schedule.

• Custom air requests: guests may request customised air arrangements (e.g. preferred airlines or specific schedules) for an additional charge, subject to availability.

• Class of service: airfare class (Economy, Premium Economy, Business, or First) will be as specified in the Sky & Sea fare details or booking confirmation. 

• Flight changes: after ticket issuance, voluntary changes by the guest will be subject to airline penalties, and any fare differences.

• Seat assignment is not included. 

• Should the airline notify us of an earlier ticket deadline,  the Sky & Sea supplement will be required earlier than the standard guest payment schedule date.  Guests will be notified in this case.

• Explora Journey’s ability to offer air service from specific gateway cities is limited to airline scheduling and the availability of negotiated airfares.  

3. Transfers

• Transfers between the airport and ship (and hotel, if applicable) are included only if the air travel is booked through Explora Journeys.

• Guests who arrange independent flights are not eligible for the Sky & Sea fare and are responsible for their own transfers.

4. Hotel Stays (if applicable) 

• Hotel accommodation, where included, is pre-selected and cannot be substituted or credited.

• Room type is determined by Explora Journeys; upgrades may be available at an additional cost.

• Incidental charges (such as meals, room service, mini-bar, and spa services) are the guest’s responsibility.

• Hotel nights included in the Sky & Sea fare cannot be substituted or removed if not required. 

• Hotel accommodation will be allocated at the latest D-60 before the embarkation date.

5. Baggage

• The Sky & Sea fare includes one piece of checked luggage and one piece of hand luggage per person in Economy Class.

• Baggage allowances are determined by the airline and are subject to change.

• Guests are responsible for additional baggage fees, overweight or excess baggage charges, and baggage insurance. 

6. Airfare Taxes, Fees, and Surcharges

• The Sky & Sea fare includes airline-imposed taxes, fuel surcharges, and government fees as of the date of booking.

• Should these fees increase prior to ticketing, the guest will be responsible for any additional charges.

7. Travel Documentation 

• Guests are responsible for obtaining and maintaining all required travel documents (e.g. passports, visas, vaccination certificates).

• Failure to provide the required documentation will result in passengers being denied boarding by the airline without a refund.

8. Cancellations and Refunds

• The Sky & Sea fare is subject to Explora Journeys’ cancellation policy as listed in the cancellation penalties in the payment terms section. 

• No refund will be provided for unused air, hotel, or transfer components once travel commences.

9. Unavoidable and Extraordinary Circumstances

Explora Journeys shall not be liable for any loss, delay, cancellation, or failure to perform, in whole or in part, due to any cause beyond its reasonable control, including but not limited to: acts of God, fire, flood, severe weather, pandemics or epidemics, war (declared or undeclared), terrorism or threats thereof, labour strikes or disputes, governmental orders or restrictions, port closures, airspace restrictions, mechanical breakdowns, or the unavailability of fuel, transport, or accommodations.

In such circumstances, Explora Journeys reserves the right to:

• Modify, postpone, or cancel any aspect of the itinerary. 

• Substitute vessels, carriers, ports, or accommodations.

• Adjust travel arrangements, including air and land components, as required for guest safety and logistical feasibility.

Guests acknowledge that such events may occur with or without notice and may result in changes to services or schedules.

Explora Journeys strongly recommends that guests purchase comprehensive travel insurance, including coverage for unexpected disruptions, delays, or trip interruptions resulting from force majeure events. 

10. General Terms

• The Sky & Sea fare is non-transferable and non-assignable.

• Offers are capacity controlled and may be modified or withdrawn without prior notice.

• All terms are governed by the Journey ticket contract and applicable law. 

Seat assignments can change unexpectedly due to aircraft swaps, schedule changes or other unforeseen circumstances.

Payment terms

1. Deposit Terms

• Non-refundable deposit equal to the “Sky & Sea” surcharge plus any deviation costs (land and air components) is due at booking, no later than 121 days before departure.

• Additionally, 25% of the journey price (sea component) is due. 

• Final balance is due 31 days before departure.

2. Final Payment Deadline

• Final balance for all categories is due no later than 31 days before departure.

3. Cancellation Penalties  
(All suite categories)

• From the day of deposit until 121 days before the first travel day: 
  Supplement for “Sky & Sea” as well as all deviation costs.

• 120–31 days before the first travel day: 
  Supplement for “Sky & Sea”, all deviation costs, and 25% of the travel portion (sea component).

• 30–6 days before the first travel day: 
  Supplement for “Sky & Sea”, all deviation costs, and 85% of the travel portion (sea component).

• 5–0 days before the first travel day: 
  Supplement for “Sky & Sea”, all deviation costs, and 95% of the travel portion (sea component).

Airfare-specific penalties:

• Air tickets, once issued (90 days prior), are non-refundable.

• Custom air or deviations are fully non-refundable after confirmation.

4. Travel Insurance

Strongly encouraged as part of the final payment advisory, especially to cover non-refundable air and cruise components.

5. Liability

For guests reserving a Sky & Sea fare that includes air travel arranged by Explora Journeys, the company assumes responsibility for coordinating alternate travel in the event of airline-imposed delays or cancellations that may result in a missed embarkation. In such cases, Explora Journeys will make reasonable efforts to rebook the guest on to the next available flight and, if necessary, will provide ground transportation, accommodation, and arrangements to join the vessel at the next feasible port of call.

This protection applies only when flights are reserved through Explora Journeys as part of the Sky & Sea fare and does not extend to airfare booked independently by the guest or via third parties. Explora Journeys’ obligations are limited to assistance and coverage directly related to airline operational issues (e.g., schedule changes, cancellations, missed connections). Delays or disruptions caused by guest actions (e.g. late arrival to airport, documentation issues, or refusal of rebooked flights) are not covered.

Explora Journeys assumes no responsibility for indirect costs, emotional distress, or other non-financial impacts arising from delays or itinerary changes beyond its control. Guests are strongly encouraged to obtain comprehensive travel insurance to cover additional risks not assumed under the Sky & Sea fare, as stated in Section 4. 

ADDITIONAL INFORMATION

For specific information on the Journeys included in the Sky & Sea fare, please contact your preferred Travel Advisor, visit our website: www.explorajourneys.com or contact one of our Explora Experience Centre Ambassadors on 1 833 925 1567 (US & Canada), 0800 031 8935 (UK) 1800 595 257 (Australia), 00800 0825 0863 (Germany, Austria) +41 43 508 6478 (International) or by emailing: contact@explorajourneys.com.