Pre & Post-Journey Hotels & Transfers​

BOOKING, MODIFICATION, CANCELLATION AND PAYMENT POLICY - PRE- & POST-JOURNEY HOTEL STAYS

Explora Journeys offers two distinct services for guests wishing to stay at a hotel before or after their journey:

1.      Luxury Hotels & Transfers: These are carefully selected leading hotels around the world with excellent locations, ambiance, levels of service and attention to detail. We include a dedicated hospitality desk with local hosts (where applicable) to offer tips, make special reservations and provide helpful assistance;

2.      Bespoke Hotel Arrangements: This option is ideal for guests who prefer greater personalisation offering a real tailor-made product, based on guests’ requirements of location, hotel category and inclusions.

The Guest should ensure to select the service of choice and carefully review the terms and conditions. The Guest should also check the booking confirmation, which will indicate the type of service selected.

Pre- & Post-Journey Luxury Hotels & Transfers

Inclusions - Pre- & Post-Journey Luxury Hotels & Transfers

·        Hotel accommodation according to number of rooms and nights booked;

·        Daily breakfast and porterage at the hotel (where applicable);

·        Local fees or governmental taxes;

·        Private transfer for maximum 2 guests, including 2 suitcases and 2 carry-on bags (standard dimensions), from airport to hotel (pre-journey hotel bookings) or from hotel to airport (post-journey hotel bookings);

·        Shared transfer for maximum 2 guests, including 2 suitcases and 2 carry-on bags (standard dimensions), from hotel to port on embarkation day (pre-journey hotel bookings) or from port to hotel on disembarkation day (post-journey hotel bookings);

·        Airport porterage (where applicable).

The private transfer from airport to hotel or vice versa is limited to a distance of up to 50 miles / 80 kilometres. For any transfer arrangements exceeding the included distance, the Guest will be responsible for the payment of the additional costs. Any additional cost will be communicated at the time of booking and transportation will be confirmed once the extra cost is agreed by the Guest, either verbally or in writing.

NB: The private and shared transfers are not automatically added to the booking when reserving the hotel room. The Guest is responsible to book them accordingly on our online booking system or through our Explora Experience Centre.

Exclusions - Pre- & Post-Journey Luxury Hotels & Transfers

·        Hotel incidentals (including but not limited to room service, mini-bar, phone calls, internet, and laundry).

Terms & Conditions - Pre- & Post-Journey Luxury Hotels & Transfers

·        Bed configurations may vary between hotels. If a specific arrangement is desired, the Guest must ensure that the request is made at the time of booking;

·        Pricing is per person. The number of guests per room cannot exceed the maximum occupancy listed for each hotel room type;

·        The infant / child policy may vary from hotel to hotel. To benefit from children’s rates, infants or children should be registered as the 3rd Guest in the same room. The 1st and 2nd Guest are not eligible for infants or children’s rates, regardless of their age at the time of sailing;

·        Minors under the age of eighteen years must be accompanied by an adult in the same room;

·        No refunds will be given for unused or partially used services due to factors beyond Explora Journeys’ control such as airline delays;

·        Hotel check-in / check-out times may vary from hotel to hotel and destination. Generally, standard check-in times (from 15:00) apply to Explora Journeys’ hotel partners, while check-out times may vary between 11:00 and 12:00;

·        Special arrangements, hotel room locations, or views cannot be guaranteed;

·        Due to local standards or limited infrastructure, hotels at certain destinations may not be able to accommodate specific medical and accessibility requests. By booking a hotel through Explora Journeys, the Guest understands and acknowledges these restrictions. If the Guest has any special medical or physical condition and requires an alternative access to appropriate auxiliary aids or services, the Guest, the Travel Advisor, or any person booking on the Guest’s behalf, is required to inform Explora Journeys in writing at the time of the booking, acknowledging that these will be provided based on the availability at the destination;

·        Most of Explora Journeys Pre- & Post-Journey Luxury Hotels & Transfers include breakfast that follow local food hygiene standards. If the Guest has any special dietary conditions and requires a special meal, the Guest is required to process the inquiry at least 45 days prior to the date of arrival. Special meals are not guaranteed and may depend on availability and suppliers. It is the Guest’s responsibility to ensure to actively avoid any food to which the Guest is allergic;

·        Additional charges may apply for date, name and room changes;

·        The included private transfer from / to the airport is not confirmed until all flight details, including airline, flight number, tail number (when applicable), arrival date and arrival time, are provided to Explora Journeys;

·        The type of vehicle for the included shared transfer from / to the airport may vary depending on the available transportation at the destination, potentially requiring the use of a large vehicle. If the Guest books a Pre-Journey Luxury Hotels & Transfers product, the departure time of the shared transfer from the hotel to the port will be communicated to the Guest in a welcome letter delivered to the hotel room, while if the Guest books a Post-Journey Luxury Hotels & Transfers product, the departure time of the shared transfer from the port to the hotel will be communicated on board prior to the disembarkation day;

·        The hotel has the discretion to decide whether the Guest earns points or receives benefits for the booking under its loyalty programme.

 

Booking Policy - Pre- & Post-Journey Luxury Hotels & Transfers

·        Bookings up to 36 days prior to the sailing date of the journey: Both Pre- & Post-Journey Luxury Hotels & Transfers may be pre-booked on our online booking system. If there is no availability on the online booking system, bookings may be requested through our Explora Experience Centre and will be confirmed upon availability;

·        Bookings from 35 days up to 25 hours prior to the sailing date of the journey: Both Pre- & Post-Journey Luxury Hotels & Transfers bookings may be requested through our Explora Experience Centre and will be confirmed upon availability;

·        Bookings from 24 hours prior to the sailing date of the journey: Only Post-Journey Luxury Hotels & Transfers may be booked. All booking requests may be done only onboard and are confirmed based on availability;

·        A valid booking number and a deposit on file are required in order to make a pre-booking, while a registered credit card is required for bookings made on board.

NB: Once a booking has been confirmed by the Guest, either verbally or in writing, the modification and the cancellation policies take effect immediately, even if the service has not been added to the booking yet.

Payment Policy - Pre- & Post-Journey Luxury Hotels & Transfers

·        Payment:

o   Bookings up to 41 days prior to the sailing date of the journey: Full payment is due no later than 30 days before the sailing date of the journey;

o   Bookings from 40 days up to 21 days prior to the sailing date of the journey: Full payment is due within 7 days from the booking;

o   Bookings from 20 days up to 8 days prior to the sailing date of the journey: Full payment is due within 48 hours from the booking;

o   Bookings from 7 days prior to the sailing date of the journey: Full payment is due within 12 hours from the booking.

·        Payment Confirmation: the Guest will receive a confirmation once the payment has been received;

·        Failure to receive payment by the deadline results in all Pre- & Post-Journey Luxury Hotels & Transfers bookings being cancelled.

NB: Explora Journeys reserves the right to modify the contract price at any time to allow variations including but not limited to transportation costs, fuel supplements, local fees or governmental taxes.

Modification Policy - Pre- & Post-Journey Luxury Hotels & Transfers

·        Modifications up to 36 days prior to the sailing date of the journey: Both Pre- & Post-Journey Luxury Hotels & Transfers bookings may be modified on our online booking system and are confirmed upon availability;

·        Modifications from 35 days up to 25 hours prior to the sailing date of the journey: Both Pre- & Post-Journey Luxury Hotels & Transfers bookings may be modified through our Explora Experience Centre and will be confirmed upon availability;

·        Modifications from 24 hours prior to the sailing date of the journey: Only Post-Journey Luxury Hotels & Transfers bookings may be modified. All modification requests may be done only onboard and are confirmed based on availability;

·        Modification Fees (including but not limited to the below):

o   Reduction length of stay: Guests may request to reduce the length of their stay at any time before or during their stay, subject to room availability. Reductions made within the penalty period may be subject to cancellation fees equal to the number of nights reduced (room rate plus taxes and fees);

o   Extension of stay: Guests may request to extend their stay at any time before or during their stay, subject to room availability. The extended nights may be subject to different rates than the original booking, depending on availability, seasonality, and demand;

o   Change of room category: Guests may request a change to a higher room category at any time before or during their stay, subject to room availability. Upgrades will be charged at the prevailing rate for the requested room category at the time of the change;

o   Change of room capacity: Guests may request to modify the number of occupants in their room at any time before their stay, subject to the maximum occupancy limit of the selected room category. Additional charges or rate adjustments may apply depending on the increase or decrease in the number of guests, based on bedding, amenities, and meals and in accordance with the hotel’s prevailing rates;

o   Change of name: Guests may request to modify the names of the occupants at any time before their stay. Additional charges may apply depending on hotel’s policy.

·        Any additional cost will be communicated to the Guest at the time of the modification request.

NB: Once an additional cost has been confirmed by the Guest, either verbally or in writing, the modification policy takes effect immediately, even if the change has not been reflected in the booking yet.

Cancellation Policy - Pre- & Post-Journey Luxury Hotels & Transfers

·        Pre-Journey Luxury Hotels & Transfers:

o   Cancellation Deadlines:

§  Cancellations up to 36 days prior to the sailing date of the journey: Pre-Journey Luxury Hotels & Transfers bookings may be cancelled on our online booking system;

§  Cancellations from 35 days up to the sailing date of the journey: Pre-Journey Luxury Hotels & Transfers bookings may be cancelled through our Explora Experience Centre.

o   Cancellation Penalties:

§  Cancellations up to 91 days prior to the service date: There is no cancellation penalty, unless differently advised at the time of booking;

§  Cancellations from 90 days up to the service date: 100% cancellation non-refundable penalty fee will apply.

·        Post-Journey Luxury Hotels & Transfers:

o   Cancellation Deadlines:

§  Cancellations up to 36 days prior to the sailing date of the journey: Post-Journey Luxury Hotels & Transfers bookings may be cancelled on our online booking system;

§  Cancellations from 35 days up to 25 hours prior to the sailing date of the journey: Post-Journey Luxury Hotels & Transfers bookings may be cancelled through our Explora Experience Centre;

§  Cancellations from 24 hours prior to the sailing date of the journey: Post-Journey Luxury Hotels & Transfers bookings may be cancelled only onboard.

o   Cancellation Penalties:

§  Cancellations up to 91 days prior to the service date: There is no cancellation penalty, unless differently advised at the time of booking;

§  Cancellations from 90 days up to the service date: 100% cancellation non-refundable penalty fee will apply.

NB: Once a cancellation has been confirmed by the Guest, either verbally or in writing, the cancellation policy takes effect immediately, even if the service has not been removed from the booking yet.

Benefits Owner’s Residence Guests - Pre- & Post-Journey Luxury Hotels & Transfers

·        A complimentary hotel night, before or after the journey, is included as a benefit when booking an Owner’s Residence (where applicable, conditions apply). It is recommended that the booking is done at the same time that the journey reservation is completed. The Guest can book additional nights on our online booking system or through our Explora Experience Centre at an extra charge;

·        The transfers included for the Owner's Residence guests are the following:

o   Ground transfer from home to airport and vice versa;

o   Ground transfer from airport to hotel and vice versa;

o   Ground transfer from hotel to port and vice versa.

·        Each transfer included is limited to a distance of up to 50 miles / 80 kilometres. For any transfer arrangements exceeding the included distance, the Guest will be responsible for the payment of the additional costs. Any additional cost will be communicated to the Guest at the time of booking and transportation will be confirmed once the extra cost is agreed;

·        Refunds will not be given for unused or partially used services;

·        If the Guest requests a deviation to itinerary (late embarkation / early disembarkation), it may not be possible to accommodate the complimentary pre- or post-journey hotel night and/or the inclusive transfers.

NB: The private transfers are not automatically added to the booking when reserving the hotel room. The Guest is responsible to book them accordingly on our online booking system or through our Explora Experience Centre.

1.      Pre- & Post-Journey Bespoke Hotel Arrangements

Inclusions - Pre- & Post-Journey Bespoke Hotel Arrangements

·        Hotel accommodation according to number of rooms and nights booked;

·        Daily breakfast (only if selected).

Exclusions - Pre- & Post-Journey Bespoke Hotel Arrangements

·        Daily breakfast (if not selected) and porterage at the hotel;

·        Local fees or governmental taxes may not be included and may have to be paid locally;

·        Private transfer from airport to hotel (pre-journey hotel bookings) or from hotel to airport (post-journey hotel bookings);

·        Shared transfer from hotel to port on embarkation day (pre-journey hotel bookings) or form port to hotel on disembarkation day (post-journey hotel bookings);

·        Any other ground transfers and transportation or luggage handling;

·        Airport porterage;

·        Hotel incidentals (including but not limited to room service, mini-bar, phone calls, internet, and laundry).

Terms & Conditions - Pre- & Post-Journey Bespoke Hotel Arrangements

·        Bed configurations may vary between hotels. If a specific arrangement is desired, the Guest must ensure that the request is made at the time of booking;

·        Pricing is per person. The number of guests per room cannot exceed the maximum occupancy listed for each hotel room type;

·        The infant / child policy may vary from hotel to hotel. To benefit from children’s rates, infants or children should be registered as the 3rd Guest in the same room. The 1st and 2nd Guest are not eligible for infants or children’s rates, regardless of their age at the time of sailing;

·        Minors under the age of eighteen years must be accompanied by an adult in the same room;

·        No refunds will be given for unused or partially used services due to factors beyond Explora Journeys’ control such as airline delays;

·        Hotel check-in / check-out times may vary from hotel to hotel and destination. Generally, standard check-in times (from 15:00) apply for Explora Journeys’ hotel partners, while check-out times may vary between 11:00 and 12:00;

·        Special arrangements, hotel room locations, or views cannot be guaranteed;

·        Due to local standards or limited infrastructure, hotels at certain destinations may not be able to accommodate specific medical and accessibility requests. By booking a hotel through Explora Journeys, the Guest understands and acknowledges these restrictions. If the Guest has any special medical or physical condition and requires an alternative access to appropriate auxiliary aids or services, the Guest, the Travel Advisor, or any person booking on the Guest’s behalf, is required to inform Explora Journeys in writing at the time of the booking, acknowledging that these will be provided based on the availability at the destination;

·        Additional charges may apply for date, name and room changes;

·        The hotel has the discretion to decide whether the Guest earns points or receives benefits for the booking under its loyalty programme.

Booking Policy - Pre- & Post-Journey Bespoke Hotel Arrangements

·        Pre- & Post-Journey Bespoke Hotel Arrangements may be pre-booked on our Explora Experience Centre up to 72 hours prior to the service date;

·        A valid booking number and a deposit on file are required in order to make a booking.

NB: Once a booking has been confirmed by the Guest, either verbally or in writing, the modification and the cancellation policies take effect immediately, even if the service has not been added to the booking yet.

Payment Policy - Pre- & Post-Journey Bespoke Hotel Arrangements

·        Payment:

o   Bookings up to 41 days prior to the sailing date of the journey: Full payment is due no later than 30 days before the sailing date of the journey;

o   Bookings from 40 days up to 21 days prior to the sailing date of the journey: Full payment is due within 7 days from the booking;

o   Bookings from 20 days up to 8 days prior to the sailing date of the journey: Full payment is due within 48 hours from the booking;

o   Bookings from 7 days prior to the sailing date of the journey: Full payment is due within 12 hours from the booking.

·        Payment Confirmation: the Guest will receive a confirmation once the payment has been received;

·        Failure to receive payment by the deadline results in all Pre- & Post-Journey Bespoke Hotel Arrangements bookings being cancelled.

NB: Explora Journeys reserves the right to modify the contract price at any time to allow variations including but not limited to local fees or governmental taxes.

Modification Policy - Pre- & Post-Journey Bespoke Hotel Arrangements

·        Modifications up to 72 hours prior to the sailing date of the journey: Both Pre- & Post-Journey Bespoke Hotel Arrangements bookings may be modified through our Explora Experience Centre and are confirmed upon availability;

·        Modification Fees (including but not limited to the below):

o   Reduction length of stay: Guests may request to reduce the length of their stay at any time before or during their stay, subject to room availability. Reductions made within the penalty period may be subject to cancellation fees equal to the number of nights reduced (room rate plus taxes and fees);

o   Extension of stay: Guests may request to extend their stay at any time before or during their stay, subject to room availability. The extended nights may be subject to different rates than the original booking, depending on availability, seasonality, and demand;

o   Change of room category: Guests may request a change to a higher room category at any time before or during their stay, subject to room availability. Upgrades will be charged at the prevailing rate for the requested room category at the time of the change;

o   Change of room capacity: Guests may request to modify the number of occupants in their room at any time before their stay, subject to the maximum occupancy limit of the selected room category. Additional charges or rate adjustments may apply depending on the increase or decrease in the number of guests, based on bedding, amenities, and meals and in accordance with the hotel’s prevailing rates;

o   Change of name: Guests may request to modify the names of the occupants at any time before their stay. Additional charges may apply depending on hotel’s policy.

·        Any additional cost will be communicated to the Guest at the time of the modification request.

NB: Once an additional cost has been confirmed by the Guest, either verbally or in writing, the modification policy takes effect immediately, even if the change has not been reflected in the booking yet.

Cancellation Policy - Pre- & Post-Journey Bespoke Hotel Arrangements

·        Pre-Journey Bespoke Hotel Arrangements:

o   Cancellation Deadlines:

§  Cancellations up to 36 days prior to the sailing date of the journey: Pre-Journey Bespoke Hotel Arrangements bookings may be cancelled on our online booking system;

§  Cancellations from 35 days up to the sailing date of the journey: Pre-Journey Bespoke Hotel Arrangements bookings may be cancelled through our Explora Experience Centre.

o   Cancellation Penalties:

§  Cancellations up to 91 days prior to the service date: There is no cancellation penalty, unless differently advised at the time of booking;

§  Cancellations from 90 days up to the service date: 100% cancellation non-refundable penalty fee will apply.

·        Post-Journey Bespoke Hotel Arrangements:

o   Cancellation Deadlines:

§  Cancellations up to 36 days prior to the sailing date of the journey: Post-Journey Bespoke Hotel Arrangements bookings may be cancelled on our online booking system;

§  Cancellations from 35 days up to 25 hours prior to the sailing date of the journey: Post-Journey Bespoke Hotel Arrangements bookings may be cancelled through our Explora Experience Centre;

§  Cancellations from 24 hours prior to the sailing date of the journey: Post-Journey Bespoke Hotel Arrangements bookings may be cancelled only onboard.

o   Cancellation Penalties:

§  Cancellations up to 91 days prior to the service date: There is no cancellation penalty, unless differently advised at the time of booking;

§  Cancellations from 90 days up to the service date: 100% cancellation non-refundable penalty fee will apply.

NB: Once a cancellation has been confirmed by the Guest, either verbally or in writing, the cancellation policy takes effect immediately, even if the service has not been removed from the booking yet.

Benefits Owner’s Residence Guests - Pre- & Post-Journey Bespoke Hotel Arrangements

·        A complimentary hotel night, before or after the journey, is included as a benefit when booking an Owner’s Residence (where applicable, conditions apply). It is recommended that the booking is done at the same time that the journey reservation is completed. The Guest can book additional nights through our Explora Experience Centre at an extra charge;

·        The transfers included for the Owner's Residence guests are the following:

o   Ground transfer from home to airport and vice versa;

o   Ground transfer from airport to hotel and vice versa;

o   Ground transfer from hotel to port and vice versa.

·        Each transfer included is limited to a distance of up to 50 miles / 80 kilometres. For any transfer arrangements exceeding the included distance, the Guest will be responsible for the payment of the additional costs. Any additional cost will be communicated to the Guest at the time of booking and transportation will be confirmed once the extra cost is agreed;

·        Refunds will not be given for unused or partially used services;

·        If the Guest requests a deviation to itinerary (late embarkation / early disembarkation), it may not be possible to accommodate the complimentary pre- or post-journey hotel night and/or the inclusive transfers.

NB: The private transfers are not automatically added to the booking when reserving the hotel room. The Guest is responsible to book them accordingly on our online booking system or through our Explora Experience Centre.

BOOKING, MODIFICATION, CANCELLATION AND PAYMENT POLICY – PRE- & POST-JOURNEY TRUSTED TRANSFERS

Inclusions - Pre- & Post-Journey Trusted Transfers

·        Transportation between the airport, hotel or port accordingly to the route and transportation type selected by the Guest;

·        Meet and greet services;

·        Airport porterage (where applicable).

Terms & Conditions - Pre- & Post-Journey Trusted Transfers

·        Pricing is per vehicle, except for the shared transfer which is per person. The number of guests per vehicle cannot exceed the maximum occupancy listed for each transportation type;

·        The estimated luggage capacity for each type of transportation is detailed in the transfer description. Explora Journeys is not responsible for any extra arrangements needed due to excess luggage;

·        No infant / child rates apply for booking transportation;

·        No refunds will be given for unused or partially used services due to factors beyond Explora Journeys’ control such as airline delays;

·        In case of flight delays or cancellations, the Guest is expected to inform Explora Journeys of any of these circumstances. The company will take all reasonable care to re-schedule the transportation arrangements, but it will be based upon availability;

·        Pre-booking is required. Transportation services can be requested prior to the sailing date of the journey or on board;

·        Airport transfers (from/to airport):

o   Flight details, including airline, flight number, tail number (when applicable), arrival date and arrival time, must be communicated to Explora Journeys at least 90 days prior to departure. Failure to submit this information within the specified timeframe may result in an inability to accommodate the transfer;

o   Transfers are not provided if the scheduled flight arrival or departure time falls within less than four hours after the ship's arrival time in port for disembarkation transfers, or the ship's departure time from the port for embarkation transfers (exceptions may apply based on the airport location).

·        City transfers (from/to city):

o   Train details (including train number, arrival date and arrival time), hotel details (hotel name and address) or other pickup location details (pickup location address), must be communicated to Explora Journeys at least 90 days prior to departure. Failure to submit this information within the specified timeframe may result in an inability to accommodate the transfer.

·        Shared transfers (from port to airport):

o   The type of shared transfer vehicle may vary depending on the available transportation at the destination, potentially requiring the use of a large vehicle;

o   Shared transfers operate subject to a minimum guest requirement. Should this requirement not be met, the shared transfer may be subject to cancellation.

·        Venice water taxi transfers:

o   Not all water taxis in Venice are accessible for wheelchairs or scooters, and there is a step to navigate when boarding. Accessible water taxis can be arranged upon request (based on availability). For assistance, the Guest must contact our Guest Care Team at the following email address: guestcare@explorajourneys.com.

·        Any modifications to flight arrangements must be communicated to Explora Journeys at least 14 days prior to the service date to allow for necessary adjustments. Once changes are made, new transfer arrangements will be confirmed based on availability. Failure to provide this information in advance may result in an inability to accommodate the transfer;

·        The size and model/type of private vehicles depend on the destination and are subject to availability. Luxury transportation may not be available at all ports. Explora Journeys makes every effort to select the best available transportation for each destination;

·        Explora Journeys takes reasonable care in selecting reputable local ground transportation companies and hosts; however, the language skills of local drivers and hosts may vary by destination;

·        Wheelchair accessible transportation has very limited availability and must be pre-booked a minimum of one month prior to the service date. Availability is subject to change. For assistance, the Guest must contact our Guest Care Team at the following email address: guestcare@explorajourneys.com;

·        Guests with special needs who choose to travel by non-accessible transportation must be able to board and exit the vehicle independently, taking 5 to 6 steps in the case of minibuses. Additionally, wheelchairs and walkers must be foldable to fit in the transportation compartment;

·        For embarkation transfers, independent air travellers should allow ample time between their flight arrival and the ship’s departure. Check-in procedures at the port must be completed at least three hours before the ship departs (exceptions may apply). Guests should account for airport formalities, luggage collection, and transfer time. Similarly, for disembarkation transfers, factors such as ship clearance, local customs requirements, transfer time, and airport procedures should be considered, ensuring sufficient time between the ship’s arrival in port and their departing flight.

Booking Policy - Pre- & Post-Journey Trusted Transfers

·        Bookings up to 6 days prior to the sailing date of the journey: Both Pre- & Post-Journey Trusted Transfers may be pre-booked on our online booking system. If there is no availability on the online booking system, bookings may be requested through our Explora Experience Centre and will be confirmed upon availability;

·        Bookings from 5 days up to 25 hours prior to the sailing date of the journey: Both Pre- & Post-Journey Trusted Transfers bookings may be requested through our Explora Experience Centre and will be confirmed upon availability;

·        Bookings from 24 hours prior to the sailing date of the journey: Only Post-Journey Trusted Transfers may be booked. All booking requests may be done only onboard and are confirmed based on availability;

·        A valid booking number and a deposit on file are required in order to make a pre-booking, while a registered credit card is required for bookings made on board.

NB: Once a booking has been confirmed by the Guest, either verbally or in writing, the modification and the cancellation policies take effect immediately, even if the service has not been added to the booking yet.

Payment Policy - Pre- & Post-Journey Trusted Transfers

·        Payment:

o   Bookings up to 41 days prior to the sailing date of the journey: Full payment is due no later than 30 days before the sailing date of the journey;

o   Bookings from 40 days up to 21 days prior to the sailing date of the journey: Full payment is due within 7 days from the booking;

o   Bookings from 20 days up to 8 days prior to the sailing date of the journey: Full payment is due within 48 hours from the booking;

o   Bookings from 7 days prior to the sailing date of the journey: Full payment is due within 12 hours from the booking.

·        Payment Confirmation: the Guest will receive a confirmation once the payment has been received;

·        Failure to receive payment by the deadline results in all Pre- & Post-Journey Trusted Transfers being cancelled.

NB: Explora Journeys reserves the right to modify the contract price at any time to allow variations including but not limited to transportation costs, fuel supplements, local fees or governmental taxes.

Modification Policy - Pre- & Post-Journey Trusted Transfers

·        Modifications up to 6 days prior to the sailing date of the journey: Both Pre- & Post-Journey Trusted Transfers bookings may be modified on our online booking system and are confirmed upon availability;

·        Modifications from 5 days up to 25 hours prior to the sailing date of the journey: Both Pre- & Post-Journey Trusted Transfers bookings may be modified through our Explora Experience Centre and will be confirmed upon availability;

·        Modifications from 24 hours prior to the sailing date of the journey: Only Post-Journey Trusted Transfers bookings may be modified. All modification requests may be done only onboard and are confirmed based on availability;

·        Modification Fees (including but not limited to the below):

o   Change of vehicle type: Guests may request to change the vehicle type at any time before the service date, subject to availability. Upgrades will incur additional charges, while downgrades may not result in rate reductions, depending on the transfer provider's rates;

o   Rescheduling transfer time: Guests may request to change the transfer time at any time before the service date, subject to availability. Late change requests may incur additional fees or may not be accommodated;

o   Change of pick-up/drop-off location: Guests may request to change the pick-up/drop-off location at any time before the service date, subject to availability. If the updated pick-up or drop-off location leads to a longer route or increased travel time, rate adjustments will apply based on the transfer rates. if the new location shortens the transfer distance, instead, it may not result in rate reductions, depending on the transfer provider's rates;

·        Any additional cost will be communicated to the Guest at the time of the modification request.

NB: Once an additional cost has been confirmed by the Guest, either verbally or in writing, the modification policy takes effect immediately, even if the change has not been reflected in the booking yet.

Cancellation Policy - Pre- & Post-Journey Trusted Transfers

·        Pre-Journey Trusted Transfers:

o   Cancellation Deadlines:

§  Cancellations up to 6 days prior to the sailing date of the journey: Pre-Journey Trusted Transfers bookings may be cancelled on our online booking system;

§  Cancellations from 5 days up to the sailing date of the journey: Pre-Journey Trusted Transfers bookings may be cancelled through our Explora Experience Centre.

o   Cancellation Penalties:

§  Cancellations up to 6 days prior to the service date: There is no cancellation penalty, unless differently advised at the time of booking;

§  Cancellations from 5 days up to the service date: 100% cancellation non-refundable penalty fee will apply.

·        Post-Journey Trusted Transfers:

o   Cancellation Deadlines:

§  Cancellations up to 6 days prior to the sailing date of the journey: Post-Journey Trusted Transfers bookings may be cancelled on our online booking system;

§  Cancellations from 5 days up to 25 hours prior to the sailing date of the journey: Post-Journey Trusted Transfers bookings may be cancelled through our Explora Experience Centre;

§  Cancellations from 24 hours prior to the sailing date of the journey: Post-Journey Trusted Transfers bookings may be cancelled only onboard.

o   Cancellation Penalties:

§  Cancellations up to 6 days prior to the service date: There is no cancellation penalty, unless differently advised at the time of booking;

§  Cancellations from 5 days up to the service date: 100% cancellation non-refundable penalty fee will apply.

·        The below Trusted Transfer products have a special cancellation policy noted below:

o   Pre-Journey Day Hotel Access & Transfers and Pre-Journey Day Hotel Stay & Transfers:

§  Cancellation Deadlines:

·        Cancellations up to 36 days prior to the sailing date of the journey: Pre-Journey Day Hotel Access & Transfers and Pre-Journey Day Hotel Stay & Transfers bookings may be cancelled on our online booking system;

·        Cancellations from 35 days up to the sailing date of the journey: Pre-Journey Day Hotel Access & Transfers and Pre-Journey Day Hotel Stay & Transfers bookings may be cancelled through our Explora Experience Centre.

§  Cancellation Penalties:

·        Cancellations up to 91 days prior to the service date: There is no cancellation penalty, unless differently advised at the time of booking;

·        Cancellations from 90 days up to the service date: 100% cancellation non-refundable penalty fee will apply.

o   Post-Journey Day Hotel Access & Transfers and Post-Journey Day Hotel Stay & Transfers:

§  Cancellation Deadlines:

·        Cancellations up to 36 days prior to the sailing date of the journey: Post-Journey Day Hotel Access & Transfers and Post-Journey Day Hotel Stay & Transfers bookings may be cancelled on our online booking system;

·        Cancellations from 35 days up to 25 hours prior to the sailing date of the journey: Post-Journey Day Hotel Access & Transfers and Post-Journey Day Hotel Stay & Transfers bookings may be cancelled through our Explora Experience Centre;

·        Cancellations from 24 hours prior to the sailing date of the journey: Post-Journey Day Hotel Access & Transfers and Post-Journey Day Hotel Stay & Transfers bookings may be cancelled only onboard.

§  Cancellation Penalties:

·        Cancellations up to 91 days prior to the service date: There is no cancellation penalty, unless differently advised at the time of booking;

·        Cancellations from 90 days up to the service date: 100% cancellation non-refundable penalty fee will apply.

NB: Once a cancellation has been confirmed by the Guest, either verbally or in writing, the cancellation policy takes effect immediately, even if the service has not been removed from the booking yet.

Benefits Owner’s Residence Guests - Pre- & Post-Journey Trusted Transfers

·        The transfers included for the Owner's Residence guests are the following:

o   Ground transfer from home to airport and vice versa;

o   Ground transfer from airport to port and vice versa;

o   Ground transfer from airport to hotel and vice versa;

o   Ground transfer from hotel to port and vice versa.

·        Each transfer included is limited to a distance of up to 50 miles / 80 kilometres. For any transfer arrangements exceeding the included distance, the Guest will be responsible for the payment of the additional costs. Any additional cost will be communicated to the Guest at the time of booking and transportation will be confirmed once the extra cost is agreed;

·        Refunds will not be given for unused or partially used services;

·        If the Guest requests a deviation to itinerary (late embarkation / early disembarkation), it may not be possible to accommodate the inclusive transfers.

NB: The private transfers are not automatically added to the booking. The Guest is responsible to book them accordingly on our online booking system or through our Explora Experience Centre.

Benefits Ocean Residences Guests - Pre- & Post-Journey Trusted Transfers

·        The Ocean Residences guests have two transfers included, which can be chosen from the following:

o   Ground transfer from airport to port or vice versa;

o   Ground transfer from airport to hotel or vice versa;

o   Ground transfer from hotel to port or vice versa.

·        Each transfer included is limited to a distance of up to 50 miles / 80 kilometres. For any transfer arrangements exceeding the included distance, the Guest will be responsible for the payment of the additional costs. Any additional cost will be communicated to the Guest at the time of booking and transportation will be confirmed once the extra cost is agreed;

·        Refunds will not be given for unused or partially used services;

·        If the Guest requests a deviation to itinerary (late embarkation / early disembarkation), it may not be possible to accommodate the inclusive transfers.

NB: The private transfers are not automatically added to the booking. The Guest is responsible to book them accordingly on our online booking system or through our Explora Experience Centre.

INFORMATION & RIGHT TO CHANGE

All reasonable care has been taken to ensure that the prices and offers which are published in relation to any goods and services advertised are correct at the time of booking. However, if there is an error, we reserve the right to correct it as soon as we become aware of it. If any corrective change is not acceptable to the Guest after booking, the Guest will be entitled to a full refund of what was paid for the goods and/or services booked.

Explora Journeys will not be responsible for possible variations due to local holidays and/or any other event (strikes, demonstrations, mechanical breakdowns, etc.), which could prevent from delivering any of the Pre- & Post-Journey Additions in a complete or partial way.

Explora Journeys may, at any time, at their discretion, amend, delete, or add to any of the featured Pre- & Post-Additions without prior notice. All information pertaining to Pre- & Post-Journey Additions may be subject to change, including but not limited to pricing, and the operation of the Pre- & Post-Journey Additions.

INDEPENDENT VENDORS ASHORE

All hotels and transfers booked independently by guests, including any accommodation, transportation, and luggage services, are operated by independent parties. Explora Journeys neither supervises nor controls their actions, nor makes any representation either expressed or implied as to their suitability. Explora Journeys assumes no responsibility for any quality level of service, loss, damage, injury, or death in connection with said services. Explora Journeys assumes no responsibility for hotel accommodation, transfers or luggage handling booked independently through vendors or websites that may falsely present their offerings.

ELECTRONIC DEVICES, VALUABLES ON PRE- & POST- JOURNEY ADDITIONS

Explora Journeys shall in no event be liable for the loss of or damage to cash, negotiable securities, gold, silver, jewellery, ornaments, precious stones, works of art, or other valuables carried by guests during Pre- & Post-Journey Additions. Under no circumstances shall Explora Journeys be held liable for loss of or damage to electronics, computers, flash drives, memory cards, handheld or similar devices, cellular telephones, cameras, video or audio tapes, binoculars or recreational equipment carried within guests’ bags and luggage during Pre- & Post-Journey Additions services.

Last updated: 30 May 2025