Explora Club is our loyalty programme providing a way to reward our most loyal guests. 

Becoming an Explora Club Member is a simple, hassle-free way for our guests to unlock exclusive experiences both onboard and ashore. Allowing guests to earn points as they sail and make purchases with us, Explora Club rewards with an array of privileges and benefits. Enrolment is complimentary and points are earned automatically.

Explora Club will be introduced in phases, beginning with enrolment and Status Match in April 2025, privileges and benefits availability as of July 2025 and reaching full implementation later in 2025.

Joining Explora Club is complimentary.

Explora Club Membership is complimentary and open to everyone over the age of 18, except in US where the minimum age is 21.

Explora Club enrolment will be automatic for US citizens, while voluntary for guests in all other countries. Enrolment is also available for those who have not yet reserved a journey or sailed with Explora Journeys. US citizens are automatically enrolled after reserving their first journey. In all the other countries, membership is activated upon voluntary consent.

Signing up is easy:

• Guests can register by creating their My Explora account and giving consent to join the Explora Club.
• If guests are already registered on My Explora, they can enrol directly from their account.

Members will receive their Explora Club Membership Number via email after completing registration.

Guests can also register with the support of our Explora Experience Centre, Travel Advisors, or Guest Services when on board. In these cases, registration will still be completed through the website, and guests will be asked to provide all required information and necessary consents to the Explora Experience Centre Ambassador, Travel Advisor, or the Guest Services team to enable them to complete registration on behalf of the guest.

Those who enrol onboard, will receive an email confirming the registration, but their membership status will not be recognised until after their disembarkation.

The name entered must exactly match the one on your passport.

Explora Club Members are entitled to a range of privileges and benefits both ashore and onboard. The only requirements are an active membership and your Explora Club Membership Number.

Privileges and benefits will be available from July 2025, when the programme is fully activated. 

You can find and review the terms and conditions of Explora Club on explorajourneys.com. 

Explora Club Membership is only available to persons aged 18 and over, except in US where the minimum age is 21. 

If you enrol before embarking on your first journey with a confirmed reservation and have never sailed with Explora Journeys before, you will be assigned the Explora Club Classic Member level with 0 points and 0 completed journeys, unless you have requested a Status Match (see the related Explora Club Status Match FAQ section below). After completing your journey, the points earned will be credited to your account.

If you have already sailed with Explora Journeys and decide to enrol before your next journey with a confirmed reservation, you will be assigned the membership level corresponding to the points earned during your previous journeys.

All journeys sailed in the 90 days prior to the enrolment date will be considered, as well as all journeys taken before the launch of Explora Club (9 April 2025).

For example, if a guest enrols to Explora Club on 1 November 2025, all points related to journeys sailed before 9 April 2025 will be considered, plus all points related to journeys sailed in the 90 days prior to the enrolment date (1 August 2025 - 31 October 2025).

You will be assigned the level corresponding to the points earned during your prior journey/s. Additionally, all points earned during the journey during which you registered will be credited after disembarkation.

Explora Club Classic Members will receive a personalised welcome onboard, access to exclusive offers, early access to new journeys collections and a dedicated Explora Club area on the website. We invite you to check the full list of Explora Club benefits on explorajourneys.com.

If you enrol on board, your Explora Club membership will become active immediately, and you will receive your Explora Club Membership Number. The points earned during your current journey will be credited after disembarkation, and any privileges and benefits associated with the level you achieve will be available on your next journey.

You can find a complete list of Explora Club privileges and benefits for each level on explorajourneys.com. 

Explora Club offers five levels:

• Classic: 0 points
• Silver: from 1 to 5,000 points
• Gold: from 5,001 to 20,000 points
• Platinum: from 20,001 to 50,000 points
• Diamond: >50,000 points

You can find a complete list of Explora Club privileges and benefits for each level on explorajourneys.com. 

You will receive your Explora Club Membership Number in the email confirming your registration.

The Explora Club Classic level is the first membership level before reaching Silver level. This level is valid only for your first journey. During your first journey, you can start accumulating points, which will be credited to your account after disembarkation.

Please contact the Explora Experience Centre, who will help to verify your registration.

As of July 2025, once Explora Club is fully launched, your Explora Club privileges and benefits will be automatically recognised. Most will be applied without needing to make a specific request.

For example, your welcome gift will be delivered directly to your suite.

However, some benefits – particularly those that require prior arrangements – must be requested in advance.

These include:

• 100 Journey Experience Credit (JEC) for Ocean Wellness experiences
• 100 JEC for Destination Experiences
• Behind-the-scenes tour
• Complimentary week-long journey
• Private airport pick-up
• Suite upgrade
• Exclusive culinary experience
• President’s journey exclusive fare
• Personal shopper
• Private shopping outside boutique opening hours

• Yes, Explora Club Members from Silver level and above, will enjoy a 5% value saving when reserving their next journey. Additionally, throughout the year, there may be other exclusive offers available.
• This 5% saving is combinable with the offer available for reservations made on board with the Future Journeys Ambassadors.
• This saving has no seasonal restrictions and is valid per suite
• The saving can be combined with other offers or promotions unless stated otherwise
• The saving cannot be applied to group bookings.

Point accumulation is determined by weighted nights at sea, multiplied by the suite category boost multiplier, with additional points earned through eligible onboard spending* and the purchase of Destination Experiences. Terms and Conditions apply.
* Excluding purchases related to pre- and post-journey hotels, flights, transfers, and purchases made at Encore by Explora Journeys, the Rolex, Cartier, Panerai, Piaget, and Buccellati boutiques, as well as any spending at The Casino.

Points are earned as follows:

1. Points for the number of nights spent onboard: 1 night = 100 points
2. Boost mechanism based on the suite category
   • 1 x for Ocean Suites
   • 2 x for Ocean Penthouses (1 night = 200 points)
   • 3 x for Ocean Residences (1 night = 300 points)
   • 10 x for Owner’s Residences (1 night = 1,000 points)

• Additional points earned through the purchase of Destination Experiences (pre-journey or on board) and eligible onboard spending, including: Ocean Wellness, culinary experiences and beverages, laundry, purchases at The Journey boutique (excluding Encore by Explora Journeys) – 100 points per EUR/USD 1,000 spent
  Onboard spending allows you to earn points in blocks of 100. For example: if a guest spends EUR 800 on board, they will receive 0 points; if a guest spends EUR 1,200 on board, they will receive 100 points.

* Excluding purchases related to pre- and post-journey hotels, flights, transfers, and purchases made at Encore by Explora Journeys, the Rolex, Cartier, Panerai, Piaget, and Buccellati boutiques, as well as any spending at The Casino.

Explora Club Members earn 100 points for every EUR/USD 1,000 spent on eligible services before departure*.

Onboard spending allows you to earn points in blocks of 100. For example: if a guest spends EUR 800 on board, they will receive 0 points; if a guest spends EUR 1,200 on board, they will receive 100 points.

* Excluding purchases related to pre- and post-journey hotels, flights, transfers, and purchases made at Encore by Explora Journeys, the Rolex, Cartier, Panerai, Piaget, and Buccellati boutiques, as well as any spending at The Casino.

For currencies other than Euros (EUR) or US Dollars (USD), the applicable exchange rate will be the one in effect on the date of purchase.

Yes, the points for eligible onboard services purchased before departure are calculated by applying the exchange rate in effect on the date of purchase.

There are two types of onboard services that can be purchased before departure:

1. Per suite
2. Per individual 

Points are calculated based on the total amount spent by the Member on pre-purchased onboard services.

Example – Services purchased for the suite:

• The total amount spent on onboard services before departure, applicable to all suite guests, is EUR 6,000.
• If the suite accommodates two guests, the amount per guest is EUR 3,000, resulting in 300 points per person.

Members cannot request the allocation of points awarded to non-members sharing the same suite if the services were purchased for all suite guests.

Example – Services purchased for a single occupant:

• The total amount spent on onboard services before departure for a single occupant is EUR 6,000.
• In this case, the single occupant who benefits from the pre-purchased onboard services will receive 600 points.

Points remain valid for five years from the date of the last disembarkation. If a guest does not sail again within this period, their points will expire and they will be assigned to Classic level.

Some benefits are reserved exclusively for Explora Club Members. Others may apply to all guests staying in the suite, depending on the membership status of the guests. If there is more than one Explora Club Member in the suite, benefits are assigned individually, based on each guest’s Membership level.

For more details, please refer to the Explora Club privileges and benefits page on explorajourneys.com.

All journeys are eligible unless specified otherwise. 

Yes, charter journeys are eligible.

If a journey is cancelled by Explora Journeys, please refer to the terms and conditions listed on explorajourneys.com.

Points are only awarded if the journey is completed. If you do not embark on the journey, no points will be earned.

Benefits can potentially be modified over time. Please visit explorajourneys.com for the most updated information.

Points are only awarded if the journey is completed.

• If you do not embark on the journey, no points will be earned.
• No onboard privileges and benefits will be extended to the other guests of the suite.
  
  

To ensure your Explora Club Membership is recognised, please log in to your My Explora account during the reservation process. This allows us to identify you as an Explora Club Member and grant you the corresponding privileges and benefits. The same applies for reservations through a Travel Advisor or the Explora Experience Centre; please provide the Explora Club Membership Number for it to be added to your reservation.

If you did not provide your Explora Club Membership Number during the reservation process, you can still earn points for your journey by providing your Explora Club Membership Number to Guest Services onboard.

For assistance and support on board, please contact the Guest Services team. 

To access the dedicated Explora Club area: 

• If you are not yet registered on My Explora, you will first need to create an account. During registration, you can complete your Explora Club enrolment by providing the necessary consents.
• If you are already an Explora Club Member, simply log in to My Explora and access your personal area, where you can view your Explora Club Membership details, points balance, level, and exclusive privileges and benefits (available as of July 2025).

If you have lost your log in credentials, you can easily recover them by clicking on ‘Forgot Password’ on the My Explora login page and following the instructions to reset your password.

As of July 2025, your Explora Club points balance will be updated at the end of each of your journeys:

• The updated information will be available approximately 10 days after disembarkation
• You will also receive an email notification with your updated points balance

The points are awarded to the guest who actually sails on the journey. To receive the points, the guest must be an Explora Club Member.

Explora Club points are non-transferable.

• The points have no monetary value and cannot be redeemed for cash.
• The points can only be used to enjoy the Explora Club privileges and benefits.

As of September 2025, you will be able to refer a friend to Explora Club. Once they complete their first journey, both you (the referrer) and your friend (the referee) will receive 500 points.

Your points may not have been credited if:

• You did not provide your Explora Club Membership Number during the reservation process
• The name used during the reservation process does not match your Explora Club Membership name
• The journey is not eligible for points collection.

Should you have any questions, please contact the Explora Experience Centre.

You can find your Explora Club Membership details by logging in to your My Explora account.

We recommend waiting at least 15 days after disembarkation before making a claim. To make a claim please use the “Contact Us” form on explorajourneys.com

To ensure recognition of Explora Club Membership and access to applicable privileges and savings, it is essential to log in to My Explora at the time of reservation or provide the Explora Club Membership Number to a Travel Advisor or Explora Experience Centre Ambassador during the reservation process.

Unfortunately, missed benefits or savings cannot be applied retroactively once a reservation or journey is completed without membership identification.

No, the journey you reserved using the Friends & Family fare will not be eligible for point accumulation, nor will any onboard spending during the journey.

Your points will be credited upon disembarkation, at the end of your entire extended stay onboard.

Explora Club Status Match allows enrolment in the Explora Club by carrying over benefits from another travel company, instantly granting comparable – or even superior – privileges and benefits on the next journey with Explora Journeys. The Status Match is based on a conversion matrix that aligns the equivalent Explora Club level with the guest’s status in other eligible loyalty programmes. Once the Status Match is approved, the guest will receive all privileges and benefits associated with the level assigned.

Explora Club will match the tier as closely as possible to the current level of benefits held in the other eligible loyalty programme. Once approved, the matched level will provide access to the corresponding range of privileges and benefits. To begin, simply submit an Explora Club Status Match request and await confirmation of your Explora Club Membership level.

There are three ways to request an Explora Club Status Match:

• By selecting the dedicated Status Match request during the Explora Club enrolment process
• Via the Status Match section within the dedicated Explora Club area of your My Explora profile
• Through the “Contact Us” form on explorajourneys.com

Once your request is submitted, the Explora Experience Centre will contact you via email and provide a form to complete. You will be asked to attach a scan, photo, or screenshot confirming your current loyalty status with another eligible brand. If you are not yet an Explora Club Member or registered with My Explora, you will be asked to complete your registration before proceeding.

For any further information or assistance with your request, you may also contact the Explora Experience Centre or your Travel Advisor.

The Explora Club Status Match can only be used once per Member.

Yes, you will be asked to attach a scan, photo, or screenshot confirming your current loyalty status with another eligible brand.

Explora Club Status Match requests are typically processed within 10 business days. You will receive a confirmation email once your application is reviewed.

Points earned from previous journeys with Explora Journeys are not considered in the Explora Club Status Match evaluation. If the Status Match is approved, the Member will be assigned the minimum number of points required to enter the matched level, and will begin earning points from that threshold onwards.

If the current Explora Club Member level – based on points earned through Explora Journeys – is higher than the level granted by the Status Match, the higher level will be maintained.

If you are a member of multiple loyalty programmes, you can choose which proof to upload and select the loyalty programme you want to match with. You can refer to the conversion tables to determine which option is the most beneficial.

As an MSC Voyagers Club member, you can request an Explora Club Status Match at a corresponding tier level:

• MSC Voyagers Club Classic Tier (1-2,199 points) → Explora Club Silver Member
• MSC Voyagers Club Silver Tier (2,200-4,299 points) → Explora Club Silver Member
• MSC Voyagers Club Gold Tier (4,300-9,999 points) → Explora Club Gold Member
• MSC Voyagers Club Diamond Tier (>10,000 points) → Explora Club Platinum Member
• MSC Voyagers Club Blue Diamond Tier (>25,000 points) → Explora Club Platinum Member

Explora Club will match the tier as closely as possible to the current level of benefits held in the other eligible loyalty programme. Once approved, the matched level will provide access to the corresponding range of privileges and benefits. To begin, simply submit an Explora Club Status Match request and await confirmation of your Explora Club Membership level.

Here, you will find a reference table outlining how different loyalty statuses from selected travel brands translate into Explora Club levels.