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Terms & Conditions

Explora Club

"EXPLORA CLUB" LOYALTY PROGRAMME 

FULL TERMS & CONDITIONS 

(AS OF 09/04/2025)

The present governs the “Explora Club”, the Loyalty Programme of Explora Journeys (hereinafter also referred as “Loyalty Programme” or “Explora Club”).

Except as expressly set forth in the present document, all other provisions related to the contractual relationship between Explora S.A. and the guest, shall be governed by the booking terms and conditions

CONDITIONS OF USE

These Full Terms and Conditions apply to all Members of the “Explora Club” (“Members”). 

The Loyalty Programme is effective starting from 9th April 2025. Enrolment in the Loyalty Programme will be available starting from 9th April 2025, including the option to register through Status Match and accessing the personal area of the website. The functionality for earning points, and the referral program will be progressively integrated, with points accumulation features available from 2 July 2025, and the referral program launching in mid-September, as detailed on the website, which will be updated accordingly.

The following Terms and Conditions are updated as of 9th April 2025. Explora S.A. reserves the right to amend the following conditions without notice.

  1. MEMBERSHIP OF THE “EXPLORA CLUB”

1.1 FREE MEMBERSHIP 

Membership to the Explora Club is entirely free, with no associated costs or fees.

1.2 ELIGIBILITY 

US: Membership is open to individuals aged 21 years old or over. Members are required to provide their full name exactly as it appears on their passport during the enrolment process. 

ROW: Membership is open to individuals aged 18 years old or over. Members are required to provide their full name exactly as it appears on their passport during the enrolment process.

Membership in the Explora Club is governed by these Full Terms and Conditions. Should Members not accept these Full Terms and Conditions, they must cancel their Membership immediately by contacting Explora S.A. in writing at Explora S.A., Avenue Eugène-Pittard 16, 1206 Geneva, Switzerland. Explora S.A. reserves the right to refuse or cancel Membership at any time, without providing a reason or notice.

1.3 HOW TO JOIN THE EXPLORA CLUB

U.S. residents who sail aboard an Explora Journeys cruise ship automatically become Explora Club Members immediately after completing their booking, receiving an email confirmation along with their Explora Club Membership Number in real-time. 

Alternatively, anyone interested in joining the Explora Club can enrol at https://explorajourneys.com/  or by calling the Explora Experience Centre (EEC). Self-enrolled Members will receive a confirmation email with their Explora Club Membership Number in real-time (see clause 1.5 for further information).

Membership is not automatically issued. To join Explora Club, guests must subscribe through one of the following methods:

  • Online: complete the enrolment form on the My Explora page selecting the checkbox to join the Explora Club and providing the necessary details.
  • By contacting the Explora Experience Centre: Ambassadors will enroll the guest through the B2C website 
  • On board: apply by asking to the Hosts who will enroll the guest through the B2C website. If enrolling during a journey, Membership level will become active only for future journeys
  • Through Travel Advisors: the Travel Advisors will enroll the guest through the B2C website 

All Members will receive a confirmation email with their Explora Club Membership Number approximately 10 days after submitting their application (see clause 1.5 for further information).

1.4 EXPLORA CLUB STATUS MATCH 

The Explora Club also offers enrolment through a Status Match programme. This allows Members to obtain a level within the Explora Club equivalent to their status in another travel or cruise loyalty programme, based on a predefined conversion matrix. 

Upon successful completion of the Status Match, the Member will be placed in the corresponding level and granted the minimum points threshold required for that tier. 

Status Match requests can be submitted either during the Explora Club enrolment process, within the My Explora profile or through the Explora Experience Centre. 

Proof of current loyalty status is mandatory, and requests are generally processed within 10 business days. Each Member may submit a Status Match request only once in the guest lifetime, before or after having reserved or/and sailed with Explora Journeys. The proof should be a scan, photo or screenshot of the guest current loyalty status of MSC Voyagers Club or of other eligible brands.

In case the Status Match is requested after a reservation and before the Journey, the guest will benefit from the Status Match while onboard. If the Status Match is requested after a journey, the guest will be placed in the level granted by the Status Match without summing up the points previously earned. In addition, the guest will not be able to claim the benefits from which they didn’t benefit while onboard before the Status Match.

For further details, including eligibility requirements and instructions on how to request a Status Match, please visit the website and consult the FAQ section.

1.5 EXPLORA CLUB MEMBERSHIP NUMBER

Each subscription to Explora Club generates a Membership Number, which will be communicated via email upon confirmation of the subscription, in accordance with clauses 1.3 and 1.4.

When reserving a journey, Members are required to provide their MExplora Club Membership Number along with all other necessary booking information. This ensures Members are eligible for the benefits of Explora Club and can accumulate points. The Membership Number must be provided at the time of reservation to guarantee the Member’s recognition on board.

1.6 UNSUBSCRIBING FROM EXPLORA CLUB 

Individuals who do not wish to remain Members of Explora Club may unsubscribe by contacting Explora S.A. in writing at the following address: Explora S.A., Avenue Eugène-Pittard 16, 1206 Geneva, Switzerland.

1.7 POINTS AUTOMATIC EXPIRATION

Accrued points validity in the Explora Club is conditional upon sailing at least once every five years. If the last disembarkation date is more than five years (60 months) prior, the accrued points will expire, and the Member will be downgraded to the Classic level.

For example, if the last disembarkation date is 30 January 2026, and no journeys are completed by 30 January 2031, the points accrued will expire and the Member will be downgraded to the Classic level.

2. EARNING POINTS

Members earn points according to the following criteria:

  1. Onboard nights weighted according to suite type.
  2. Destination Experiences and Onboard Services
  3. Bonus points 

1. Onboard nights weighted according to suite type

Points will be determined by the number of nights spent aboard Explora Journeys (1 night = 100 points) multiplied by the suite type multiplier, as follows:

  • 1x for Ocean Suites
  • 2x for Ocean Penthouses
  • 3x for Ocean Residences
  • 10x for Owner’s Residences

For example: for a 5-night/6-day journey, a Member in an Ocean Suite will earn 500 points (100 points x 5 nights x 1), while a Member in an Owner's Residence will earn 5,000 points (100 points x 5 nights x 10).

2. Destination Experiences and Onboard Services

Explora S.A. offers the opportunity to purchase several types of Destination Experiences and Onboard services, paid before embarkation or onboard (“Onboard services”). Onboard services include Ocean Wellness, culinary experiences and beverages, laundry, purchases at The Journey boutique  (Excluding purchases related to pre- and post-journey hotels, flights, transfers, and purchases made at Encore by Explora Journeys, the Rolex, Cartier, Panerai, Piaget, and Buccellati boutiques, as well as any spending at The Casino).

Members can earn 100 points for every EUR/USD 1,000 spent on Destination Experiences and Onboard services purchased for the booked journey. For currencies other than EUR/USD, the exchange rate at the time of purchase will apply. Onboard spending earns points in blocks of 100. 

For example: if a guest spends onboard EUR/USD 800, they will receive 0 points; if a guest spends onboard EUR/USD 1,200, they will receive 100 points

Please note that: 

  • If a Destination Experience is offered at a discounted price, points will be awarded only in the amount actually paid by the Member, net of the discount. No points will be granted for any Destination Experiences provided free of charge.
  • For Onboard services, points will be awarded for both pre-paid onboard services (purchased before embarkation) and onboard services purchased during the journey.
  • There are two types of Onboard services: "per suite" and "per individual suite occupant." Points will be awarded based on the total amount spent by each Member.
  • For Onboard services "per suite" (applicable to all suite occupants, rather than individual occupants), the total amount will be evenly distributed among all suite occupants.  
    For example, if the total cost of Onboard services "per suite" is EUR/USD 2,000 and there are two suite occupants, the amount considered for point calculation for each occupant will be EUR/USD 100, which equals 100 points. Members cannot claim points distributed to non-Members occupying the same suite for on board services which apply to all suite occupants. 
  • For Onboard services “per individual suite occupant” (applicable to individual occupants) points will be assigned directly to the Members who paid for these services. For example, if the total amount of Onboard services for a single occupant is EUR/USD 2000, the single occupant who purchased the Onboard services will receive the full 200 points.

3. Bonus Points

  • Referral bonus: If a Member invites another guest to join Explora Club, and the guest successfully registers and reserves a journey, both the Member and the guest will receive a bonus of 500 points. Both parties will receive points only after the guest reserves their first journey. Further details will be provided once the Explora Club Referral Programme will be launched.
  • Explora Club periodic promotions. Explora S.A. reserves the right to offer bonus points as part of special, limited-time promotions. In such cases, the number of points to be awarded will be communicated via email, along with the specific conditions of the promotion. 

2.1 POINTS ACCRUAL AND BALANCE

  • Points are non-transferable and cannot be assigned to third parties.
  • Points have no cash value and cannot be redeemed for money. They solely contribute to unlocking benefits within the Explora Club.
  • Points are awarded after the journey, not during the journey, within 10 days after disembarkation.
  • Points may not be available for all journey departures. Members are encouraged to check before booking, as information will be provided when certain departures do not qualify for points.
  • In case of suites upgraded, points will be calculated based on the paid fare selected during the booking process.
  • JECs do not concur to points calculations for onboard expenses and destination experiences spending.
  • Explora S.A. reserves the right to revoke or adjust any points issued in error, at its sole discretion and without prior notice.
  • Members can track their points balance, Membership level, expiration date, and past journey history through their personal area on the Explora Journeys website. Additionally, Members will receive regular email updates on their points balance, sent to the email address provided during enrolment.

3. MEMBERSHIP LEVELS

3.1 MEMERSHIP LEVEL STRUCTURE

Explora Club is structured into Membership levels, each of which offering incremental rewards. 

  • Classic: 0 points
  • Silver from 1 to 5000 points
  • Gold 5.001 to 20000 points
  • Platinum from 20.001 to 50.000 points
  • Diamond >50.001 points

Upon enrolling in Explora Club, users who have not sailed with Explora Journeys before will be placed in the Classic level with 0 points. Users who have previously travelled with Explora Journeys may be eligible to reclaim points associated with past journeys, according to the specific conditions outlined in section 3.2.

Once enrolled, Members will begin earning points as described in Article 2.1, allowing them to progress through the programme’s levels and unlock corresponding benefits.

When a Member reaches a new points threshold qualifying them for a higher Membership level, they will receive an email notification confirming their updated level status after the cruise.

Please note that points and Membership level updates may not occur in real time, please allow up to 10 business days for updates.

If no journeys are completed for 5 years, all accumulated points will be forfeited, and the Member will be automatically downgraded to the Classic level as described at clause 1.7. 

3.2 RECOVERY OF PREVIOUS JOURNEYS:

Guests who travelled with Explora Journeys on journeys completed before 9th April 2025 will automatically receive points for those past journeys when they enrol in the Explora Club. All journeys taken before the Explora Club launch will be counted.

For journeys completed after 9 April 2025, points will only be credited if enrolment in the Explora Club is completed within 3 months of the disembarkation date. If the last disembarkation date exceeds 3 months, no points from previous journeys will be credited.

4. BENEFITS&PRIVILEGES

4.1 FURTHER INFORMATION ON BENEFITS

Explora Club Members are entitled to a range of benefits based on their Membership level (see Art. 4.2 for more details) and discounts on the purchase of a journey (See Art. 4.3 for more details)

Please note the following:

  • To qualify for the Explora Club benefits and discounts, it is essential to provide your Explora Club Membership Number at the time of reserving your journey.
  • Benefits and discounts are non-transferable.
  • Benefits and discounts may be subject to change without prior notice due to operational requirements. The allocation of on-board benefits, including their order and timing, may vary depending on the cruise duration and ship organization and cannot be contested by Members.
  • Benefits will not apply if journeys are booked with Complimentary Bookings, Explora Journeys Travel Advisor Benefit, MSC Family Benefit and Interline fares.
  • Members under the age of 21 for US Citizens and of 18 for ROW are not eligible for all benefits and discounts.

4.2 BENEFITS&PRIVILEGES LIST

Each Membership level provides progressively greater rewards and privileges as Members advance. Benefits are divided into five categories: Gifting, JEC & Value Savings, Pre-Journey Services, Events, and Onboard Services. The benefits associated with each Membership level are cumulative, meaning that Members of Silver level are entitled to both the benefits of their own level and those of the Classic level, and so on.

Please find below a summary of the benefits associated with each level:

Classic level (0 points)

  • Gifting: Personalised welcome on board.
  • JEC & Value Savings: Exclusive access to offers for Explora Club Members.
  • Pre-Trip Services: Early access to the new journeys; Dedicated Explora Club Members area on the Explora Journeys website.

Silver level (from 1 to 5.000 points)

  • All Classic level benefits
  • Gifting: Exclusive Silver Members welcome gift (one-time); Signature loyalty delight (e.g., fruit or chocolate); Birthday surprise (e.g. champagne bottle)
  • JEC & Value Savings: Savings on Explora Journeys merchandise at The Journey boutique (5%)
  • Pre-Trip Services: Prioritised access to the Explora Experience Centre line
  • Events: Exclusive cocktail party with ship leadership; Focus group invite.
  • Onboard Services: Personalised welcome from the General Manager.

Gold level (from 5001 to 20.000 points)

  • All Classic and Silver level benefits
  • Gifting: Exclusive Gold Members welcome gift (one-time); Surprise ritual or signature gift
  • JEC & Value Savings: Savings at The Journey boutique (5%), except Encore by Explora Journeys
  • Onboard Services: Additional complimentary laundry bag (1 per journey) 

Platinum level (from 20.001 to 50.000 points)

  • All Classic, Silver and Gold level benefits
  • Gifting: Exclusive Platinum Members welcome gift (one-time).
  • JEC & Value Savings: 100 Journey Experience Credit (JEC) for Ocean Wellness experiences; 100 Journey Experience Credit (JEC) for Destination Experiences 
  • Onboard Services: Daily complimentary laundry bag (max 1 per day); Priority reservation for onboard services; Behind the scenes tour (bridge and engine room) upon availability.

Diamond level (more than 50.001 points)

  • All Classic, Silver, Gold and Platinum level benefits
  • Gifting: Exclusive Diamond Members welcome gift (one-time).
  • JEC & Value Savings: Complimentary week-long journey for two (Ocean Suite)
  • Pre-Trip Services: Private airport transfer; Complimentary suite upgrade (Owner’s Residence excluded)
  • Events: Complimentary culinary experience (e.g., Chef’s Kitchen, Caviar Tasting, Anthology); President Journey Experience
  • Onboard Services: Personal shopper; Private shopping outside boutique opening hours

Benefits may be subject to changes without prior notice due to availability and/or operational reasons.

For further information on Benefits, please check Art. 4.3.

4.3 FURTHER INFORMATION ON BENEFITS

More details will be added by 2 July  2025 to ensure guests have full visibility on rewards before their availability during their journey.

  • Personalised welcome on board: starting from the Classic level onwards, Members will find a welcome gift upon arrival in their suite.
  • Exclusive access to offers for Explora Club Members: starting from the Classic level onwards, Members will receive offers reserved to Explora Club Members. Conditions to access each single offer will be under Explora Journeys discretion.
  • Early access to the new journeys: starting from the Classic level onwards, Members will receive notification of sales openings before non-Members, having the possibility to access a dedicated area to proceed with the booking. Sales opening timing will be under Explora Journeys discretion and will depend on destinations and itineraries availability.
  • Dedicated Explora Club Members area on the Explora Journeys website: starting from the Classic level onwards, Members will access a dedicated area of the My Explora page through a section dedicated to the Explora Club where theywill be able to see:
    • Levelstatus and my points
    • Points history, related to bookings
    • Personalpersonal information (linked to the personal area)
    • Benefits, offers and services that they can access based on level, and benefits that cannot be accessed in a different way
    • Possibility to make a referral
    • Explora Club T&C
    • Possibility to ask for an Explora Club Status Match
  • Exclusive Members welcome gift: starting from the Silver level onwards, Members will find a welcome gift upon arrival in their suite each time they achieve a new level. Depending on the Membership level, a different gift will be provided. The gift will be provided once per level independently from the journeys sailed in a specific level.
  • Signature loyalty delight: starting from the Silver level onwards, Members will find a signature gift upon arrival in their suite. Depending on the Membership level, a different gift will be provided. The gift will be provided once per journey.
  • Birthday surprise: starting from the Silver level onwards, Members celebrating their birthday onboard will receive onboard a champagne bottle on their birthday within their suite together with birthday greetings. Depending on the Membership level, a different bottle will be gifted.
  • Savings on Explora Journeys merchandise at The Journey boutique (5%): Silver Members will have access to a 5% discount on Merchandise with the Explora Journeys Logo. This discount will not be combined with other promotions on The Journey products.
  • Prioritised access to the Explora Experience Centre line: starting from the Silver level onwards, Members will have their call and email prioritised ensuring a dedicated support. To be recognized, Members will have to use their registered number/email or provide their Explora Club Membership Number.
  • Exclusive cocktail party with ship leadership: starting from the Silver level onwards, Members will receive an invitation on board with all the details regarding the event. The event will take place once per journey. Invitation is reserved to Explora Club Members.
  • Focus group invite: starting from the Silver level onwards, Members will receive an invitation on board to participate in a Focus Group aimed at collecting guest opinions on their journey experience. Together with the invitation, Members will receive all the details related to the event including the purpose of it. Focus Group will not occur during every journey and given the scope not all entitled Members onboard will be invited.
  • Personalised welcome from the General Manager: from Silver level, Members will receive a personalised greeting upon arrival from the General Manager onboard.
  • Surprise ritual or signature gift: from Gold level onwards, Members will receive a surprise gift/ritual in their suite. The gift will be provided once per journey.
  • Additional complimentary laundry bag (1 per journey): from Gold level onwards, Members can request for an additional complimentary laundry bag per journey, per guest. Guests will have to request it through a standard procedure and it will not be charged on their suite balance.
  • Savings at The Journey boutique (5%), except Encore by Explora Journeys: starting from Silver level onwards, Members will have access to a 5% discount on all the Merchandise sold at The Journey except for Encore products. This discount will not be combined with other promotions on The Journey products.
  • 100 JEC for Ocean Wellness experiences: from Platinum level onwards, guests will receive 100 Journey Experience Credit (JEC), valid for Ocean Wellness experiences to be used on-board after having booked the service pre-journey, once a journey and in a unique solution. JEC can’t be accumulated across journeys. Explora Journeys reserves to exclude specific services from JEC usage.
  • 100 JEC for Destination Experiences:  from Platinum level onwards, Members will receive 100 JEC to be used onboard for purchasing Destination Experiences, once a journey and in a unique solution. JEC can’t be accumulated across journeys. Explora Journeys reserves to exclude specific services from JEC usage.
  • Daily complimentary laundry bag (max 1 per day): from Platinum level onwards, Members can request for complimentary daily laundry service, limited to one item per day per Member. Guests will have to request it through a standard procedure and it will not be charged on their suite balance.
  • Priority reservation for Onboard Services: from Platinum level onwards, Members will have access to priority reservation for onboard services during the pre-journey phase. Members will receive notification on reservation openings, access to services will depend on spots availability.  
  • Behind-the-Scenes Tour: From Platinum level onwards, Explora Club Members will enjoy access to an exclusive behind-the-scenes tour, available upon request. This experience can be arranged through Guest Services on board and offers a unique glimpse into the inner workings of the ship.  Please note: availability may vary by ship and itinerary, and access to certain areas such as the engine room or bridge may be limited. Each guest may participate in the tour once per journey.
  • Complimentary week-long journey for two (Ocean Suite): Diamond Members reaching the 400 nights sailed milestone, will benefit from a complimentary week-long journey for two, with the following conditions:
    • Suite quantity – 1
    • Suite Type – Ocean Suite
    • Journey length limit – 6 nights
    • Guests number – 2

The benefit is redeemable only once every 400 nights sailed. The reward has a corresponding economic value and, in case the Member wants to get a higher-value journey, they could be able pay only the difference.

To proceed with this booking, Diamond Members should contact the EEC once they are notified they are eligible for it.

  • President Journeys Experience: Diamond Members booking a President Journey (N.B. a journey where Explora Journeys President is onboard) will have the possibility to participate to reserved events onboard
  • Private airport transfer: Diamond Members will have the possibility to ask for a pick-up service from the airport to the journey embarkation port. The pick-up service is reserved to the Diamond Member and all the guests in its booking and can be asked once per journey. The pick-up service can be reserved during the booking process or contacting the EEC which will manage the request.
  • Complimentary suite upgrade (Owner’s Residence excluded): Diamond Members are entitled to ask for a one category complimentary suite upgrade (except for Owner’s Residence) upon availability. The request should be made before embarkation and the guest will receive the confirmation within 3 days before embarkation.
  • Complimentary culinary experience (e.g., Chef’s Kitchen, Caviar Tasting, Anthology): Diamond Members will be entitled to choose among a list of onboard culinary experiences and book their participation. Culinary experiences can be booked onboard. Members will be allowed to book and participate to one Culinary Experience per journey, per guest. Culinary experiences list:
    • Symphony of Champagne
    • Cognacs & Cigar Tasting
    • Be-Gin: Around the World
    • Premium Food & Wine Tasting
    • Wine & Seafood Extravaganza
    • Ultimate Whisky & Chocolate Tasting
    • The Art of Mixology
  • Personal shopper: Diamond Members will benefit from a complimentary experience with a personal shopper onboard which will include personalised shopping assistance. The Members will be informed about this benefit upon embarkation and will be requested to confirm or not the willingness to access to this service. This service will be granted upon availability.
  • Private shopping outside boutique opening hours: Diamond Members will be allowed to access onboard shops outside regular opening hours. Private opening hours will be provided upon embarkation. This service will be granted upon availability.

4.4 VALUE SAVINGS ON FUTURE JOURNEYS 5% (FOR TIERS SILVER TO PLATINUM)

In addition to the benefits outlined in Article 4.2, all Explora Club Members from the Silver level are entitled to an additional 5% value saving on journeys with Explora Journeys. To ensure the value saving is applied, Members must provide their Explora Club Membership Number when making a booking. 

The use of the saving is subject to the following conditions:

  • The value saving applies only to the suite journey fare and cannot be used for flights, transfers, port taxes, hotels, excursions, pre-paid services, or insurance. 
  • The value saving is available to all suite occupants. 
  • The value saving is valid with no time limits and with no seasonal restrictions.
  • The value saving applies per suite and can be combined with other promotions and offers, unless explicitly stated otherwise in the terms of those offers. However, the value saving cannot be applied to group bookings or combined with certain other promotions (Complimentary Bookings, Explora Journeys Travel Advisor Benefit, MSC Family Benefit and Interline fare) as specified in the terms of the offers
  • Members should verify the eligibility of combining the discount with other promotions by consulting with travel agents or booking consultants.

4.5 ADDITIONAL SAVINGS

In addition to the benefits outlined in the previous articles, additional discounts may be available for Members. These savings can be applied either at the time of purchase or later, at the end of the journey when the Member’s account bill is settled. Members should always verify the applicability of these savings in conjunction with any other ongoing promotions on board. Explora Journeys is not responsible for any errors or omissions regarding the application of Explora Club savings on board.

5. GENERAL TERMS

5.1 Explora S.A. reserves the right to modify or integrate all or part of these General Conditions without notice.

5.2 Explora S.A., reserves the right to exclude any Member from Explora Club without any notice. In case of exclusion and/or closure of the Membership, the points accumulated up to that moment and related privileges will be forfeited. Explora S.A. reserves the right to deny participation without notice.

5.3 Legal persons are excluded from participation in Explora Club. No points will be awarded for journeys or any sort of purchases related to Destination Experiences or Onboard Services if the Member is travelling on a free or special ticket (Complimentary Bookings, Explora Journeys Travel Advisor Benefit, MSC Family Benefit and Interline fare)

5.4 Members who need to communicate any change of address can edit their Membership profile on the Explora Journeys website entering the personal area in the Explora Club section or contacting the Explora Experience Centre. 

5.5 The points and benefits assigned to the Members are strictly personal and cannot be transferred, sold, converted into money, or reimbursed in the case of partial use. Points will be recognized for Explora Club Members travelling on a Charter Cruise. 

5.6 Every Member may be the holder of only one Explora Club Membership Number. In case of an error in which there is more than one Explora Club Membership Number registered with the same Member, Explora Journeys will transfer the points accumulated to one single Explora Club Membership Number and cancel the other Explora Club Membership Numbers.

5.7 Points will be credited only if the Explora Club Membership Number is inserted in the reservation and if the journey has been completed.

  • If a Member does not embark on the journey, points will not be rewarded.
  • If Members do not embark on the journey, points for pre-journey services will not be awarded and the journey will not form part of the calculation of points and the evaluation of level status.
  • If the Member does not embark, the journey will not be taken into consideration in the extension of the status duration.
  • If Members do not embark on the journey, benefits per suite will not be applied to the suite originally occupied by the Member in case the other occupants of the suite are not Explora Club Members.
  • In case of cancellation of the journey by Explora Journeys please refer to the conditions stated on Explora Journeys website.
  • Points for journeys or any sort of purchases related to Destination Experiences or Onboard Services will not be assigned in case the journeys fare falls under the below categories: Complimentary Bookings, Explora Journeys Travel Advisor Benefit, MSC Family Benefit and Interline fare

5.8 Explora S.A. reserves the right to amend, modify or change any of the Explora Club terms and conditions at any time and without prior notice by posting the amended terms on our websites. The amended terms and conditions shall automatically be effective upon posting on our websites and starting from the Explora Club launch date published on these T&Cs. Members should therefore review these terms and conditions from time to time so that they will be aware of such eventual amendments, modifications, or changes. Explora S.A. further reserves the right to discontinue the Explora Club with or without prior notice without incurring in any liability. Explora S.A. shall not be liable to any Member, or any third party should we exercise such a right. Moreover, Explora S.A. may from time to time post additional guidelines or rules, whether relating to particular sub-parts of the Explora Club. Any such additional documents are hereby incorporated into these terms and conditions by reference; provided, however, that in the event of a direct conflict between any such additional documents and the terms set forth herein, these terms herein shall prevail.

5.9 The present rules are subject to Swiss law, with the exclusive jurisdiction of Swiss Courts.

5.10 Except as expressly set forth in the present document, all other provisions related to the contractual relationship between Explora S.A. and the guest, shall be governed by the booking terms and conditions

6. PRIVACY POLICY

Privacy policy and principles for data processing are available on the following website: https://explorajourneys.com/int/en/legal/privacy